How To Use SMS For Awesome Customer Service?
Mar 8, 2024
How do you make the most out of text messaging via SMS for your customer service? Is it still a viable option?
SMS (Short Messaging Service) is America’s most frequently used messaging system. According to a study by Simple Texting, nearly 26 billion SMS messages are sent daily in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during the day. With an open rate of 98%, it’s the channel you can’t miss in your customer service strategy.
Customer service SMS customer support is any support a company provides to its customers via text messaging. It’s all virtual, with no face-to-face and nonverbal communication. SMS keeps it sweet, simple, and to the point.
The same rules apply to texting in customer service. Writing an email takes a few minutes. And calling even longer, especially if you’re placed on hold. Text messaging offers immediate answers and, as a part of everyday life, makes it much less invasive whilst also making it fast and fun.
Compared with other communication channels, it almost guarantees delivery. Even after messaging apps took over the communication world, SMS still offers various benefits regardless of your location as a business. Together with 2way, we will cover all the benefits that text messaging can bring to your business.
How do you make the most out of text messaging via SMS for your customer service? Is it still a viable option?
SMS (Short Messaging Service) is America’s most frequently used messaging system. According to a study by Simple Texting, nearly 26 billion SMS messages are sent daily in the USA. It’s a testament to their convenience since nearly everyone uses SMS at some point during the day. With an open rate of 98%, it’s the channel you can’t miss in your customer service strategy.
Customer service SMS customer support is any support a company provides to its customers via text messaging. It’s all virtual, with no face-to-face and nonverbal communication. SMS keeps it sweet, simple, and to the point.
The same rules apply to texting in customer service. Writing an email takes a few minutes. And calling even longer, especially if you’re placed on hold. Text messaging offers immediate answers and, as a part of everyday life, makes it much less invasive whilst also making it fast and fun.
Compared with other communication channels, it almost guarantees delivery. Even after messaging apps took over the communication world, SMS still offers various benefits regardless of your location as a business. Together with 2way, we will cover all the benefits that text messaging can bring to your business.
