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Support
Customers expect support for products they buy. Besides that simple fact, nothing is obvious or given about customer service. In Support we cover the best ways to improve the customer experience and make sure your customers come back for more.
Mastering Ecommerce Customer Service: A Comprehensive Guide
Whether you're a seasoned industry professional or a newcomer, managing a successful ecommerce customer service can be… horrifying. Why? The sheer volume of customer inquiries, feedback, and support requests can quickly become overwhelming, especially for businesses operating on... read more
16 minutes
Apr 17, 2024
How to Boost Conversions with Live Chat for Attorneys
Ever find work hours disappear with admin tasks? Notice your website attracting clicks that never grow into leads? Yes, you studied for years to become an attorney, but running your own firm presents new challenges. With 54% of customers ignoring responses that take over... read more
11 minutes
Apr 4, 2024
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
What Is an Ecommerce Live Chat and Why Do You Need One?
Why do you need a live chat for your ecommerce business? Imagine this: You are in a store and looking for a jacket, but you can’t find it. You wonder if they have it in the back or if it comes in different sizes and colors. You look around to see if someone can help you, but no... read more
15 minutes
Apr 3, 2024
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Add LiveChat To Your WordPress Website In Under 4 Minutes [tutorial] [Video]
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LiveChat University
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LiveChat App Installation for Windows, macOS, iOS, and Android [Video]
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LiveChat University
SMS communication in customer service: should you do it? [Video]
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Customer Service
5 Common Customer Service Problems and How to Resolve Them? [Video]
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How To Build And Manage A Remote Customer Service Team? [Video]
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Interviews by LiveChat
The Power of Live Chat for Real Estate Companies
Buying a house is one of the most important financial decisions in a person’s life. It’s an expensive, long-term commitment and must be well thought through before making the leap. Naturally, potential clients for real estate companies will proceed with caution. Real estate... read more
How to Set Better Customer Service Goals for Your Support Team
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
Everything You Need to Know about How to Choose Live Chat Software
To run a successful business, you need more than just a high-quality service or collection of products. The key ingredient in the recipe for success is a loyal customer base that keeps coming back. Without support and engagement from your audience, your company is likely to... read more
Customer Service Superpowers: How to Keep Customers Coming Back in the Age of Skyrocketing Marketing Costs
The challenge that business owners face today is a familiar one: marketing costs are skyrocketing, and finding new customers is an uphill journey. In such a scenario, customer retention becomes the key to survival and growth – but how do you ensure that customers keep... read more
