Mastering Ecommerce Customer Service: A Comprehensive Guide
16 minutes
Apr 17, 2024
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Customer support
16 minutes
Apr 17, 2024
How to Set Better Customer Service Goals for Your Support Team
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are customer service goals so important, you may ask? Isn't serving customers the best I can enough? Setting... read more
Customer Support vs. Customer Service: Definitions, Differences, and Strategies
A customer support team is a group of professionals responsible for providing assistance and resolving customer issues. They serve as the primary point of contact for customers when they have questions, concerns, or problems with a product or service. Customer service is a... read more
Connect with customers
LiveChat is a complete customer service platform that delights your customers and fuels your sales
Discovering the Potential of SaaS Professional Services for Support Excellence
You have a great product or service, an eye-catching website, and a growing customer base. Everything's going well, but one thing keeps you up at night - customer support! You want to provide top-notch service to your customers, but you find it challenging to teach your entire... read more
![10 Types of Customers and How to Handle Them [Best Practices]](https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.labs.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg)
10 Types of Customers and How to Handle Them [Best Practices]
When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. You have to help them. They could take their business elsewhere if you leave them without a solution long enough. ... read more
5 Tips for Handling Support Tickets
Good customer service means you strive to solve customers' issues on the spot. But sometimes, it's not possible. When the case is too hard to handle in real time, you may need to create a ticket. A ticket is a request for assistance from a customer, which can be related to... read more
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The Ultimate Guide to Customer Service
Customer-centric is a trendy word, but you often only get generic and superficial knowledge about the topic. In this guide, we'll tell you the whole story of customer service for the new year and beyond. We'll cover the subject from our own perspective at LiveChat, and we'll... read more
Live Chat Routing – Lead Customers in Distress to Their Heroes
If you're running a business, it's very likely that you've had to deal with incoming chat requests at some point. It's hard to deny that the chat widget has become a staple of online communication and an integral part of modern website design. When in need, customers... read more
9 minutes
Nov 22, 2022
Improving Customer Response Time with Knowledge Base Software
Time is of the essence in customer service. Whether it comes to page loading speed, product and service delivery, or the responsiveness of a support team, time can make or break the experience of your customer. Experience has become a product, and one of its most important... read more
8 minutes
Sep 19, 2022
How Are Gen Z Customer Service Expectations Different From Other Generations?
Gen Zs and baby boomers can be as much as 60 years apart. Even if the youngest group isn’t the main generation you deal with today, they’ll become a major purchasing power over the next couple of years. What’s the best way to approach them, and how are they different from... read more
5 Tips for Handling Live Chat Support During the Holiday Season
The 2020 holiday shopping season had very little in common with previous holiday shopping seasons. COVID-19 has turned our lives upside down, and the shopping experience has been no exception. While online holiday shopping has been steadily on the rise for years, it reached new... read more
Team Chat: Looking for the Perfect Customer Success Metric
How do you determine customer success? Do you need a group of metrics specifically chosen for your business? Or maybe there’s one perfect metric that tells us everything we need to know? The Data and Research team from LiveChat got together on Slack to look for metrics that... read more
How Do You Exceed Customer Expectations? Part 1: Review, Manage, and Research
It’s a customer’s world these days. Globalization and ecommerce are here to stay, and they’ve made it possible to purchase products from practically every corner of the globe. Think about it: Nearly every purchasing decision you make is necessarily preceded by research. It could... read more
This Is How You Save On Customer Support
The last decade has been defined by the customer becoming the center of nearly every business initiative. From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled... read more
Handling Live Chat Customer Support During the Low Season
Imagine yourself on a sandy beach, laying on the comfy sunbed, staring at the sea. You’re reading a relaxing book and sipping Coconut Water. You’re far away from your office and your laptop. All that’s on your mind is contemplation: "Should I get another drink now, or maybe I... read more