Jan is an aspiring designer, carpenter, cook and a mechanic. A true renaissance man, he loves to spend his time making furniture, cooking delicious food and restoring old VW Beetles. Check out some of his designs on his personal blog!
Key Account Manager
Fighting problems of our customers with passion and commitment. His work motto is “If our customers are happy it means I’m doing a good job”. In his free time he’s improving his guitar skills and beginning his running adventure, hoping one day he will cross a marathon finish line.
Grzegorz is one of our Support Heroes. He makes sure our customers get fast and informative responses to their questions via chat and email. He’s a LARPer (that’s Live Action Role Playing), and one of the co-founders of the Liveform society that offers live role playing experiences. When not killing trolls in the nearby woods, he loves watching cheesy action movies from the 70s-80s era as well as all shark movies, including the Sharknado series, Ghost Shark, Sharktopus vs Whalewolf.
Justyna is a natural when it comes to customer service. She handles all customer cases with great care and dedication. In her free time, Justyna deals in vintage fashion, dabbles in analog photography and doodles on her blog.
Hania is the gentle soul of our customer service. She spends her free time reading comic books with her cats. Occasionally, you can spot her at various cosplaying conventions. You need to have a good eye though, because her costumes are killer!
Gosia can snipe difficult tech problems with the same proficiency and skill she displays when hitting targets at an archery range. In her spare time, Gosia drinks mead, wears leather armor and hunts goblins during outdoor LARP sessions.
When not helping LiveChat customers over chat, Krzysztof snipes the occasional typos and proofreads new Knowledge Base articles. In his free time, Krzysztof doesn’t shy away from a good science fiction or fantasy books, always leaving the less exciting genres for later. Krzysztof also likes multiplayer games he can enjoy with his friends online, including CS-GO, League of Legends and Destiny.
A full-blown Support Hero helping anyone who needs help on our website. Wojtek has the responsible task of making sure every customer is satisfied. A self-made scholar dabbling in history, sociology and behavioral psychology. When not thinking why people are acting they way they are, Wojtek likes to spend his evenings reading fantasy books and watching movies.
Ewelina has been able to incorporate one of her biggest passions into her work at LiveChat, which is drinking ludicrous amounts of coffee to make it through the dead man’s shifts. She’s also into pinup, photography, hairdressing, cats and hairdressing cats!
Andrzej is our support team’s Double O with a license to help. When he enters a room to ask about a customer problem, we know he means business. When not saving the world, Andrzej puts all of his energy into organizing and attending live gigs by his favorite bands.
Justyna is a true renaissance gal. A chemist, polyglot, vegetarian cook and a theater lover. If that’s not enough, she also brews her own craft beers and ciders. Add to that dedication to solving our customers’ problems, and you would get a pretty good, and very colorful, picture of Justyna.
When not helping our customers, Marcin is fighting villains and saving damsels in distress during LARP (live action role playing) sessions. He’s a zealot when it comes to fantasy genre. Marcin is in charge of a LARP association called Fantazjada.
Tomek is our tech-savvy support agent who always amazes us with his knowledge of mobile and desktop technology. He spends his free time watching great movies and playing soccer.
Customer-focused guy. Daniel is always willing to go the extra mile to get the job done. A rebel to the status quo. He loves a challenge. Known to be a book freak and avid long distance runner.
Fabian is responsible for the backend that fuels LiveChat services. He develops our servers with the use of Erlang and Metrics Driven Development, which he practices to make sure that each decision he makes has a measurable impact on our services. Fabian likes to spend his free time on measuring and then analyzing bananas of all shapes and sizes.
Key Account Manager
Malgorzata’s job is all about cultivating relationships with our customers. She takes care of the biggest LiveChat accounts and helps companies organize their customer service in an optimal way. Apparently she can’t seem to stop thinking about cultivation in her free time too. However, instead of relationships, she spends the time cultivating carrots, cabbages and other vegetables in her backyard garden.
Partner Program Manager
Margo is our partner program aficionado, constantly thinking up new ways to improve it even further. She loves Greek olives, traveling and is a huge fan of the busking scene. She never passes an opportunity to watch a street musician perform.
Social Media Ninja
Agnieszka takes care of our social media channels and makes sure that our followers receive a healthy dose of interesting stuff every day. She spends way more time talking to people online than she does with us in the office. When we do manage to talk to her, it’s always about amazingly cheap travel deals, the new hot kale diet and the occasional dry joke (so, so dry). Even though this may sound like a strange combination of topics, she probably has us all figured out since she majored in psychology.
Anna takes care of the team and makes sure we don’t go hungry. Thanks to her, we can put 100 percent of our time into developing the best possible customer service tool. Since she was little, she dreamed about becoming an astronaut and going into space. Now she dreams about getting a Ford Mustang GT (when you think about it, it’s just another type of a rocket). Anna likes to take the edge off by reading, playing board games and buying unreasonable numbers of shoes.
With so many product development ideas flying around, Karolina is the person who makes sure that all of them end up serving our customers. As a Product Owner, she researches new features, makes sure they get to our customers ASAP and then checks how big of an impact they make. As an avid cyclist, Karolina likes to spend her free time on a bike, going up and down the the hills and enjoying the scenery.
Customer Success Manager
Alicja makes sure that our customers have all the information and knowledge to successfully use LiveChat. She checks up on customers’ progress and is always ready to extend a help offer. She loves wine and she loves to travel. Alicja has a very positive outlook on life, even when she has a ton of assignments and deadlines to keep. One day, she would like to appear on the cover of Forbes Magazine.
Responsible for our back-end infrastructure. He has vertical responsibilities and full understanding of servers and web services.
Justyna is a rebellious spirit that will either knock you out with her writing or with her fist. When not working, Justyna practices her roller derby skills under the name of
‘Bad Devil’. Yikes!
Customer Success Manager
An apprentice wordsmith with quite a temper and a passion for writing. A spitfire that gets pulled into arguments easily but always has a laugh about it afterwards. When not writing, Jacob spends far too much time gaming, watching B class asian movies and riding his road bicycle.
Blogging about psychology in customer service, leadership and customer experience. Loves connecting to new people via social media. Amazed by the power of 140 characters. Passionate about travels, compulsive shopper, good food lover. Loves spending free time on tennis court and at the piano.
Przemek is LiveChat’s wunderkind Erlang adept. He started working on our server infrastructure well before he could legally have a beer with us. Since his early years, Przemek was certain he was destined to be a world-renowned piano player. Although he now hits a different set of keys, bits of Bach and Beethoven are still traceable in his code.
Server guru, who never gives up and is a very goal-oriented person. Cares about system reliability and stability. Your software depends on his work and great experience.
Technical Team Leader
Works with passion on all the activities of product development cycle. He is a savvy sailing master and great leader. In his free time, Krzysztof sings in academic choir and plays bass.
Mateusz works on the LiveChat chat window. He’s responsible for keeping it bug-free. Interestingly, his bug-squashing abilities also come in handy during Pandemic sessions he likes to host. Mateusz is really big on board games. He has a sizable collection of games he often brakes out to play with friends. Apart from that, he likes to make people sweat with his backhand on a squash court and listen to rap music.
Agnieszka is responsible for the front-end development in LiveChat. She’s usually the person who makes sure that LiveChat is accessible and easy to work with. She believes in spending free time actively. She skis, rides a bicycle, hikes and plays squash. She also loves to embark on long motorcycle sightseeing trips. When the weather is not merciful and she is forced to say home, Agnieszka reads books and plays video games, planning her next motorcycle escapade.
What you see here is a programmer trained to perfection. A pair of hands engineered to type in hundreds lines of code for LiveChat’s API. And a mindset to master the most epic API methods.
As a brake from developing the API, Grzegorz likes to blow off steam on the football field, by cruising down the highway on a motorcycle and by schooling people in Counter-Strike.
Bartlomiej, or Bartek for short, is a man of great passion. Whether he displays it on a football field or when developing our API and web application, he always gives his all. The proud father of our ticketing system and a dedicated fan of FC Barcelona.
Anna’s a puzzle solver, both professionally and privately. At work, she solves UX puzzles and finds the optimal ways customers can use LiveChat products. Whenever a customer discovers how to use a particular feature instinctively that’s probably Anna’s doing. She likes to spend her free time taking a crack at a good brain-twister, shooting photos, taking dance lessons and spending an awful lot of time playing foosball.
Andrzej is responsible for developing and maintaining LiveChat integrations. With so many 3rd party business services cropping up, it takes a lot of fighting spirit to keep up with them all. This is where his personal interests help a lot. You see, Andrzej is a real fighter. He’s also one of the fittest guys you’ll know and divides his free time between running, crossfit and kickboxing.
Adrian is our front-end developer charged with making our applications clean and simple. A man of few words, Adrian has a natural attraction toward good design. When wanting to relax, Adrian reads books (mainly fantasy but he also dabbles in other genres). He has a complicated relationship with anything green or healthy, which goes hand in hand with his smoking habit.
A real charmer, gentleman and jack of all trades. Lukasz dabbles in many LiveChat projects ranging from sending email newsletters to servicing our affiliate program. He has a heart of gold and never refuses when asked for help, even if he has his hands full.
Filip is a traveler who usually picks destination points spontaneously. Apart from being a bridge between LiveChat websites and the Creative team, he plays a side role as Marv. When offline, he enjoys producing creepy noises on his digital piano or tinkering with microchips and electronics. As a photography amateur, he runs a photo contest for youngsters in Poland.
Kamil is a Jack-of-All-Trades developer, taking care both of the front and backend of various projects like our Partners Program, our web application and our API. A true Blues fan, he can’t stop thinking about football (he’d kill me if I dared call it soccer). Kamil likes to spend his free time by watching Chelsea F.C., checking the results of other teams and, above all, playing football with his friends.
An economy major with a love for web development. He likes to travel so much that he went on a six-month trip to Portugal where he divided his time between sightseeing, photography and freelance web development projects. No hour is too late for Jedrzej to do some coding. He often stays up until the wee hours of the day whenever he finds a particularly fun coding challenge. A dedicated meat eater, Jedrzej likes to cook and eat burgers.
Well versed in the art of accounting, Joanna makes sure that every invoice, declaration or any other important piece of paper is double-checked, signed and archived. When not mastering her paper-fu, Joanna likes to skid dangerously fast on snowy mountain slopes or conquer muddy and forgotten paths on her bike.
Quality Assurance Hero
Patrycja is ruthless when it comes to any form of software bugs. She hunts them down mercilessly and makes sure that our software works as intended. She is aided by a group of specially trained seals that can smell a bug on command, provided that Patrycja feeds them fish regularly. During the winter, Patrycja leaves her seals for a snowboard of a particular brand and hits the slopes.
Wojtek is a builder. He’s a trained engineer that’s responsible for the front-end our application. Instead of building things like bridges and roads to connect people, he opted to build software that connects online users. Wojtek spends his free time on programming microcontrollers, which are these small computers you can find in car engines, implants, power tools, toys and other things. He’s also interested in the Internet of Things concept and would like to someday be able to talk to his own house.
Lukasz takes care of the development of LiveChat apps for iOS. He’s a huge fan of the smartphone technology and he believes that placing a computer with Internet access in every pocket is one of the biggest positive changes we made in the last couple of years. He likes science fiction novels and hopes that new advancements in technology will bring us closer to the future he reads about. Until that happens, he lives by Monty Pythons’ advice and always looks at the bright side of life. Even when he is getting utterly beaten in Scrabble.
Experienced deployment master responsible internally for solving issues of our customers. Special task agent, who creates additional value by integrating LiveChat with the most complex external systems.
Pawel is our virtualization specialist. Apart from fidgeting with our server structure, matrices and data centers, he’s making sure that everything runs smoothly. He’d want to virtualize everything, from servers and networks to matrices and desktops. When we tell him that this much virtualization is madness, he only says: “Madness…? THIS IS XAAS!”. When not freaking out about virtualization, Pawel trains crossfit and tries his hand in long distance running.
Wojtek is keen on cutting-edge JS technologies, pushing freshness and clean code into LiveChat apps. He practices a sleep-can-wait approach whenever a new framework comes out. Apart from that he's in love with his guitars, Toyobaru and IPA beer. 24 hours in a day is far too little for him to try everything he has on his mind.
An integral member of LiveChat from day one, Urszula heads up the company’s finance and administration activities as CFO. She has 12 years of financial experience with both public and venture-backed companies. Urszula holds a Master of Arts degree in accounting.
As LiveChat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more. Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining LiveChat in 2006. He earned a master’s degree in international economic relations. In his free time, he’s on the basketball court, follows the NBA on a daily basis, occasionally tweets (@SKlimczak) and writes on the LiveChat blog.
Mariusz has been with LiveChat since its founding in 2002 – first as software developer, later as project manager and now as its CEO. Mariusz is LiveChat’s product lead and evangelizer, driving product creation that is changing the face of ecommerce. He holds an MSc in Computer Science. When he’s not at LiveChat, Mariusz runs marathons, plays tennis, and enjoys his latest passion… wakeboarding.