Jan is an aspiring designer, carpenter, cook and a mechanic. A true renaissance man, he loves to spend his time making furniture, cooking delicious food and restoring old VW Beetles.
Customer Success Manager
Fighting problems of our customers with passion and commitment. His work motto is “If our customers are happy it means I’m doing a good job”. In his free time he’s improving his guitar skills and beginning his running adventure, hoping one day he will cross a marathon finish line.
Support Heroes Leader
Grzegorz is one of our Support Heroes. He makes sure our customers get fast and informative responses to their questions via chat and email. He’s a LARPer (that’s Live Action Role Playing), and one of the co-founders of the Liveform society that offers live role playing experiences. When not killing trolls in the nearby woods, he loves watching cheesy action movies from the 70s-80s era as well as all shark movies, including the Sharknado series, Ghost Shark, Sharktopus vs Whalewolf.
Hania is the gentle soul of our customer service. She spends her free time reading comic books with her cats. Occasionally, you can spot her at various cosplaying conventions. You need to have a good eye though, because her costumes are killer!
When not helping LiveChat customers over chat, Krzysztof snipes the occasional typos and proofreads new Knowledge Base articles. In his free time, Krzysztof doesn’t shy away from a good science fiction or fantasy books, always leaving the less exciting genres for later. Krzysztof also likes multiplayer games he can enjoy with his friends online, including CS-GO, League of Legends and Destiny.
A full-blown Support Hero helping anyone who needs help on our website. Wojtek has the responsible task of making sure every customer is satisfied. A self-made scholar dabbling in history, sociology and behavioral psychology. When not thinking why people are acting they way they are, Wojtek likes to spend his evenings reading fantasy books and watching movies.
Andrzej is our support team’s Double O with a license to help. When he enters a room to ask about a customer problem, we know he means business. When not saving the world, Andrzej puts all of his energy into organizing and attending live gigs by his favorite bands.
Customer Success Manager
When not helping our customers, Marcin is fighting villains and saving damsels in distress during LARP (live action role playing) sessions. He’s a zealot when it comes to fantasy genre. Marcin is in charge of a LARP association called Fantazjada.
Customer Success Manager
When asked for 3 best things in the world, Karolina always answers: sleeping, food and pandas. Don’t be fooled though – she’s an extrovert with huge love for social meetings and music festivals, who can never stay for too long in one place. Before starting her career, she had been working as a waitress. Serving clients never left her heart though, as here in LiveChat she’s also devoted to increasing customers’ satisfaction.
Tomek is our tech-savvy support agent who always amazes us with his knowledge of mobile and desktop technology. He spends his free time watching great movies and playing soccer.
Martyna is one of our dedicated Support Heroes, ready to help anyone and anytime. She’s an adrenaline junky. You can usually find her doing all kinds of thrilling activities like snowboarding, cart-racing or performing cooking experiments in the kitchen. Martyna’s also a crossfitter with a special place in her heart for heavy weights. She’s a dog person and a huge fan of bulldogs.
Kamil is one of our Support Heroes specializing in delighting our customers. He’s also an expert on finding smooth paths to solutions to customer problems. When he’s off duty he uses the same path-finding ability during his skate free-rides through and between urban obstacles. He likes to take life easy and chill out listening to reggae music, live whenever possible.
Ziemowit is a part of our Support team and makes sure that no customer question goes unanswered. He’s a very complicated man. On the one hand, he’s a sybarite who likes to indulge in good food, music, movies, books and alcohol. On the other, he’s a masochist that likes to lose time and time again while playing the menacing Dark Souls series. He’s also a father of four, which I guess falls somewhere in the middle.
Kasia is one of our support heroes. There are two things she really loves (besides helping customers) LARPs, which are live action role playing sessions, and horseback riding (she even co-owns a Konik). Since both these things take up a lot of time and preparation, Kasia is often forced to choose one over the other when planning her activities for each week.
When Aleksandra is not helping Support Heroes to save the online world from bad experience, she recharges by reading and dreaming. When she grows up, she plans to become a princess and design her own castle. Since she has an architecture degree, the castle will surely be stunning!
Impossible? Michal believes in six impossible things before breakfast! As a former game designer, he tries to solve any problem with creativity to find the best solution. At odd times he becomes a full nerd and starts his coding marathon. It usually results in new LiveChat integration or advanced CSS customization. In his spare time, Michał is an active member of Dziobak Larp Studio. He is a Technician Guru for various extraordinary experiences. He loves music (both listening and producing), and music loves him.
Solving problems with calm approach and unbreakable patience, Jakub makes sure every customer leaves our chat satisfied. When asked, he claims to be neither a dog or cat person, as he simply has sympathy for all living creatures. Hoping to substantially grow his animal family in the future, he currently enjoys spoiling his four furry companions, a cat, a rabbit and two squeaky guinea pigs.
Kind, symphatetic, entertaining. The only thing Michal doesn’t like in humor are funny cats. He’s a huge fan of LotR and MCU (Tony Stark rocks!). When he is at home, he spends most of his free time on TeamSpeak 3 server that he owns, talking with friends and playing games like League od Legends, CS:GO and kalambury on Kurnik.
Michal works in tier two support and takes care of all the difficult technical problems our customers face. He likes to dabble in technical and IT stuff in his free time as well. When not doing that, he’s spending both days and nights to consume as many books as possible. These binge-reading sessions are probably the reason why Michal and caffeine are BFFs. All that reading doesn’t leave him a lot of time to do anything else. This is why he knows only three chords after six years of learning to play the guitar!
Technical Heroes Leader
A real charmer, gentleman and jack of all trades. Lukasz dabbles in many LiveChat projects ranging from sending email newsletters to servicing our affiliate program. He has a heart of gold and never refuses when asked for help, even if he has his hands full.
Wojtek is responsible for the technical part of the LiveChat Partner Program. He’s a very goal-focused person who loves to spend his free time on traveling and meeting new people while he’s at it. His attitude to work and spending free time can be pretty well summed up with his favorite motto: “Real life begins at the end of your comfort zone.”
Customer-focused guy. Daniel is always willing to go the extra mile to get the job done. A rebel to the status quo. He loves a challenge. Known to be a book freak and avid long distance runner.
At the age of 7, Patrycja started her music adventure just to find out, many years later, that media and social communication are what really turns her on. She has become so psyched over new media and technology that she made it her number one hobby, with a goal of becoming Patrycja Bilinska, Ph.D.
Currently, she takes care of the way people look at LiveChat.
PS: She promised to play a flute concert someday so look out for invitation in you postboxes!
Second C in ‘CCO’ stands for “customer”, and that’s Piotr’s main focus. He does his best to spread the idea of “customer centricity” among his team: Support Heroes, Technical Heroes and Customer Success Managers. He’s also a huge sport enthusiast – he loves squash and bicycling.
Partner Program Manager
Pawel is responsible for finding places where people talk about LiveChat and participate in those conversations to spread our brand even further. As a typical NBA fan living in Europe, Pawel goes to sleep really late and is barely conscious in the morning. That’s why a cup of joe is the first thing he thinks about when he comes to the office in the morning. You can usually find him with his headphones on, listening to some weird stuff or, to his all time favorites, the Beastie Boys.
Social Media Ninja
Agnieszka takes care of our social media channels and makes sure that our followers receive a healthy dose of interesting stuff every day. She spends way more time talking to people online than she does with us in the office. When we do manage to talk to her, it’s always about amazingly cheap travel deals, the new hot kale diet and the occasional dry joke (so, so dry). Even though this may sound like a strange combination of topics, she probably has us all figured out since she majored in psychology.
Agnieszka is our dedicated special tasks agent. She makes sure that we don’t forget to eat and helps us to put 100% of our time into preparing the best live chat out there. On one hand Agnieszka is an avid climber. She loves spending her free time scaling steep rock walls along Via ferratas. On the other hand, she likes sailing and is an certified inland skipper. Between her climbing and sailing adventures, she likes to work on DIY projects like rejuvenating old furniture.
With so many product development ideas flying around, Karolina is the person who makes sure that all of them end up serving our customers. As a Product Owner, she researches new features, makes sure they get to our customers ASAP and then checks how big of an impact they make. As an avid cyclist, Karolina likes to spend her free time on a bike, going up and down the hills and enjoying the scenery.
Partner Acquisition Specialist
Michal helps us find more and more Partners for our Affiliate Program. He’s quite the traveller and Europe is slowly getting too small for him. Right now, Michal has his sights on a far bigger goals: Asia, South America and Africa. To blow off steam, he likes to play games – both on the football pitch as well as on his gaming console.
Grzegorz is by nature a lazy creature. Being young and naive he tried to fight it but with time, he learned to embrace it. Nowadays he channels his inner laziness to fight his one true nemesis – repetition. It doesn’t matter whether it’s a mundane everyday task or a part of code that looks suspiciously familiar. If it can be automated or generalised it will end up that way sooner or later. Preferably much sooner since having to repeat something takes away precious time. Time that can be spent on a good book or tv show or even better on playing games and theorycrafting.
Lukasz makes sure that our network infrastructure is operating at optimal levels. A Linux whisperer, Lukasz brought a lot of server administration experience acquired during multiple EU projects to the table. He likes to spend his free time shoving chips across the table to surprise opponents who think he’s holding a low pair when he’s got a full house.
This DevOps engineer is well known for being a dance leader talent and having perfect haircuts. He’s a family guy who enjoys quality time at home but also doesn’t mind the adrenaline rush when snowboarding in the mountains.
Responsible for our back-end infrastructure. He has vertical responsibilities and full understanding of servers and web services.
Justyna is a rebellious spirit that will either knock you out with her writing or with her fist. When not working, Justyna practices her roller derby skills under the name of ‘Bad Devil’. She’s also a part of the first polish national team that played part in Roller Derby World Cup. Yikes!
An apprentice wordsmith with quite a temper and a passion for writing. A spitfire that gets pulled into arguments easily but always has a laugh about it afterwards. When not writing, Jacob spends far too much time gaming, watching B class asian movies and riding his road bicycle.
Olga is a Content Writer, who can also do some buzz in Social Media. She loves connecting to new people via social media. She’s amazed by the power of 140 characters. Passionate about travels, compulsive shopper and good food lover. She loves spending free time on tennis court.
Przemek is the LiveChat’s wunderkind. He started working on our server infrastructure well before he could legally have a beer with us. Since his early years, Przemek was certain he was destined to be a world-renowned piano player. Although he now hits a different set of keys, bits of Bach and Beethoven are still traceable in his code.
Server guru, who never gives up and is a very goal-oriented person. Cares about system reliability and stability. Your software depends on his work and great experience.
Works with passion on all the activities of product development cycle. He is a savvy sailing master and great leader. In his free time, Krzysztof sings in academic choir and plays bass.
Mateusz works on the LiveChat chat window. He’s responsible for keeping it bug-free. Interestingly, his bug-squashing abilities also come in handy during Pandemic sessions he likes to host. Mateusz is really big on board games. He has a sizable collection of games he often brakes out to play with friends. Apart from that, he likes to make people sweat with his backhand on a squash court and listen to rap music.
What you see here is a programmer trained to perfection. A pair of hands engineered to type in hundreds lines of code for LiveChat’s API. And a mindset to master the most epic API methods.
As a brake from developing the API, Grzegorz likes to blow off steam on the football field, by cruising down the highway on a motorcycle and by schooling people in Counter-Strike.
Julia is a creative pillar of our Marketing Department. She designs and prepares the beautiful graphics and pages you can see on our website. However, when her creativity is unleashed, the work assignments are not enough for her. She loves to draw, paint and dabble in various peculiar printmaking techniques. If that wasn’t enough, she’s also a big fan of the new media and projects like augmented reality. Julia also loves France – not because of its painters and works of art, but rather because of the amazing cheeses and wines. And who could blame her?
Bartlomiej, or Bartek for short, is a man of great passion. Whether he displays it on a football field or when developing our API and web application, he always gives his all. The proud father of our ticketing system and a dedicated fan of FC Barcelona.
Marcin is responsible for developing and deploying automated testing solutions that help to find bugs in software. Apart from testing, he is passionate about travelling. A few times a year, he grabs backpack and goes someplace he has never been before. He thinks that the most exciting moment in journey is a departure into unknown lands. His favourite travel destination is Southeast Asia.
Previously known as a Jack-of-All-Trades developer, Kamil is now an expert in Golang taking care our API. A true Blues fan who can’t stop thinking about football (he’d kill anyone who dares to call it soccer). Kamil likes to spend his free time by watching Chelsea F.C., checking the results of other teams and, above all, playing football with his friends.
Head of Developers Program
Filip is a software developer with particular interest towards front-end and design. While he’s no stranger to any CSS, he’s keen on data crunching too. He takes care of developers’ experience and relations at LiveChat. When offline, Filip enjoys producing creepy noises on his digital piano or tinkering with microchips. In the spare time he runs a photo contest for youngsters in Poland or plays a side role as Marv.
Natan is a front-end developer dreaming big: one day he wants to become a conference speaker to share his expertise with the rest of the world. After that, he may attempt to visit another planets, for which he prepares each day by absorbing all possible knowledge about the outer space. His trademarks? A backpack, a cell phone on his ear… and a severe aversion to vegetables!
Online Marketing Specialist
As a data-driven marketing specialist, Przemek analyzes and optimizes sources of traffic daily. He is always in search of new and better ways to achieve business goals. Before LiveChat, he used to work as a freelance e-commerce consultant, making sure that stores of his customers perform to their fullest potential. In his free time, Przemek loves to relax with a book, watch drama or play poker (of course in a legal way!).
Dawid takes care of our website and makes sure everything works and looks as good as it does now. Dawid’s fluent in a dozen or so programming languages and likes to automate everything he feasibly can. In his free time, he’s a loving husband and a father. He’s also a huge jazzhead and a big proponent of the free market economy. He could talk about these two things all day (and probably all night if you let him).
Lukasz is a versatile developer who can cope with anything you throw at him. From backend architecture through metrics and integrations to email templates, there’s nothing he hasn’t tried his hand at. In his free time he enjoys mountain climbing (7,000 metres above sea level and counting) and studying. A mad scientist at heart, Łukasz is passionate about quantum physics, astrophysics and space exploration.
Chief Growth Hacker
Michal is the head of our Growth Hacking team: a group responsible for coming up with ways to quickly grow our user base and then putting those ideas into action. Michal has a very colorful past. He used to practice breakdance, he spent some time on Cyprus during his student years and, after his return, he became the head of an NGO. Right now, he’s completely obsessed with wingsuit flying. Soaring through the sky using a wingsuit has been his dream for the past 6 years and he spends most of his free time working towards this goal. He’s already skydiving and spending as much time as possible in an aerodynamic tunnel, slowly but surely getting ready for his first wing-suit flight.
Head of R&D
Darek is at the helm of our Research and Development team working on Natural Language Processing (NLP). Thanks to his surgeon-like precision and attention to details, you will soon be able to have a conversation over LiveChat with a chat bot. After hours, Darek explores topics like modern medicine and computer-assisted diagnostics. He also likes to test how steady his hands are by constructing electronics and to chill out a bit by watching a movie.
Filip is a member of our Research and Development team that takes on the latest and most innovative projects. Concepts like NLP or machine learning are his bread and butter. He likes to blow off steam by cooking (did I mention he’s a pro cook?) and watching a good movie. He likes a good challenge, but the puzzles he solves are unlike the typical crosswords you normally see.
Hubert is a member of our R&D team who came to LiveChat after a very successful run at our hackathon. Hubert takes on concepts related to NLP and tries to introduce them to LiveChat. He’s also responsible for preparing clean and friendly user interfaces. His out-of-the-box thinking helps him offer the optimal solutions in both these areas. In his free time, Hubert likes to read a good horror story, preferably from Stephen King. He’s also a big movie buff, especially when it comes to sci-fi and fantasy flicks. As you can see, Hubert is also really fond of cooking. However, it’s usually some kind of delicious food and not crystal meth.
An economy major with a love for web development. He likes to travel so much that he went on a six-month trip to Portugal where he divided his time between sightseeing, photography and freelance web development projects. No hour is too late for Jedrzej to do some coding. He often stays up until the wee hours of the day whenever he finds a particularly fun coding challenge. A dedicated meat eater, Jedrzej likes to cook and eat burgers.
Justyna is a wacky UXI designer with a passion for great customer experience. As a true hipster at heart, she loves good cuisine, vintage fashion, analog photography and sad songs. She plans to buy a camper, travel and become a true citizen of the world.
Gosia can snipe difficult tech problems with the same proficiency and skill she displays when hitting targets at an archery range. In her spare time, Gosia drinks mead, wears leather armor and hunts goblins during outdoor LARP sessions.
Well versed in the art of accounting, Joanna makes sure that every invoice, declaration or any other important piece of paper is double-checked, signed and archived. When not mastering her paper-fu, Joanna likes to skid dangerously fast on snowy mountain slopes or conquer muddy and forgotten paths on her bike.
Anna takes care of the financials of our team. Thanks to her, we can put 100 percent of our time into developing the best possible customer service tool. Since she was little, she dreamed about becoming an astronaut and going into space. Now she dreams about getting a Ford Mustang GT (when you think about it, it’s just another type of a rocket). Anna likes to take the edge off by reading, playing board games and buying unreasonable numbers of shoes.
Vice President of People
Agnieszka is responsible for HR at LiveChat and generally makes sure that we don’t want to kill each other on a daily basis. That takes a lot character and Agnieszka has no shortage of that. She’s a real rock’n’roller who enjoys live performances at music festivals. She also has a calmer side: she likes photographing everything, reading up on mountain-climbing expeditions and training her dog.
Patrycja is an experienced problem hunter and a design mastermind. She combines these skills to come up with simple, user-oriented interfaces and no bug can deceive her! In her free time, she takes long walks (she has walked across almost whole Australia) and hunts stars falling from the night sky.
Wojtek is a builder. He’s a trained engineer that’s responsible for the front-end our application. Instead of building things like bridges and roads to connect people, he opted to build software that connects online users. Wojtek spends his free time on programming microcontrollers, which are these small computers you can find in car engines, implants, power tools, toys and other things. He’s also interested in the Internet of Things concept and would like to someday be able to talk to his own house.
Lukasz takes care of the development of LiveChat apps for iOS. He’s a huge fan of the smartphone technology and he believes that placing a computer with Internet access in every pocket is one of the biggest positive changes we made in the last couple of years. He likes science fiction novels and hopes that new advancements in technology will bring us closer to the future he reads about. Until that happens, he lives by Monty Pythons’ advice and always looks at the bright side of life. Even when he is getting utterly beaten in Scrabble.
Lukasz is an early bird, often coming to the office first. Besides being an overall geek about IT stuff, he also loves to lay off some heavy riffs on his guitar. The code quality is essential for him so brace yourself for some tough code reviews!
Pawel is our virtualization specialist. Apart from fidgeting with our server structure, matrices and data centers, he’s making sure that everything runs smoothly. He’d want to virtualize everything, from servers and networks to matrices and desktops. When we tell him that this much virtualization is madness, he only says: “Madness…? THIS IS XAAS!”. When not freaking out about virtualization, Pawel trains crossfit and tries his hand in long distance running.
Attorney at Law
Katarzyna helps LiveChat with all legal issues. Instead of using C++, NodeJS, GO or HTML she strongly prefers to use “real words”. Active, always busy, likes challenges and adrenaline. In her free time she likes traveling, sports and good movies but her true addiction is dancing. As a professional lawyer, she never loses her appeal.
An integral member of LiveChat from day one, Urszula heads up the company’s finance and administration activities as CFO. She has 12 years of financial experience with both public and venture-backed companies. Urszula holds a Master of Arts degree in accounting.
As LiveChat’s CMO, Szymon focuses on expanding product visibility and reach through SEO, integrations, partner programs and more. Szymon is a Certified Google Adwords Professional and worked in the domain/hosting industry before joining LiveChat in 2006. He earned a master’s degree in international economic relations. In his free time, he’s on the basketball court, follows the NBA on a daily basis, occasionally tweets (@SKlimczak) and writes on the LiveChat blog.
Mariusz has been with LiveChat since its founding in 2002 – first as software developer, later as project manager and now as its CEO. Mariusz is LiveChat’s product lead and evangelizer, driving product creation that is changing the face of ecommerce. He holds an MSc in Computer Science. When he’s not at LiveChat, Mariusz runs marathons, plays tennis, and enjoys his latest passion… wakeboarding.