Integrate LiveChat with WhatConverts and use their tracking tools to determine which traffic source generate more leads!
WhatConverts is a customer relationship management (CRM) software. It tracks calls and aggregates contacts generated from multiple channels such as web forms, chat sessions, and eCommerce transactions. You can check what source brings to you certain lead (Google, Bing, social media, AdWords, referring site, etc.). It gives you an opportunity to measure your marketing efforts and decide to which marketing channel put resources. Another feature of WhatConverts is Lead Qualification. You can use it to evaluate which leads are qualified to the next step of the sales process and focus on these targets. When it comes to sales WhatConverts lets you record phone calls and attach it to the profile of your potential customer. This method provides your sales team full transparency and enhances collaboration.
With LiveChat comes tons of customer data — the pre-chat survey collects contact details, chat transcripts give powerful sales insights, and post-chat survey can be used to gather feedback.
The context gained from CRM records is key for sales and support team as they chat live with prospects. This integration provides that context right where they work - in the LiveChat agent app.
This integration presents WhatConverts data within LiveChat during a chat session. Now you will know how the visitor found your website while chatting with them.
Integrate LiveChat with WhatConverts and analyze wich traffic brings you the better conversion rates! Keep your data in one place and use this knowledge to target your customers' exact needs.
Integrating LiveChat with WhatConverts is a breeze. We not only provide you with a step-by-step tutorial but we also gather and save all the data automatically – just to make your life easier!