HelpDesk

HelpDesk

Connect LiveChat with HelpDesk to transfer your chat transcripts and ticket form messages to your ti...
It's free to use
  • This integration is free to use
  • < 50 teams are using it
  • Help desk
Help Desk

Connect LiveChat with HelpDesk to transfer your chat transcripts and ticket form messages to your ticketing system.

  • Marketplace
  • Apps
  • Help desk
  • HelpDesk

HelpDesk (www.helpdesk.com) is LiveChat’s ticketing system that converts emails into easy-to-manage tickets. Stay on top of your customer communication, anytime. Discover HelpDesk that gives you a smart toolset to manage your entire communication with customers.

Support

See the setup instructions on how to properly configure this app with your LiveChat account.

Key Features

Forward offline messages to HelpDesk
If you’re not online 24/7, your customers can still contact you via ticket form. Transfer these messages to HelpDesk to manage all conversations in one place.
Store chat transcripts in HelpDesk
Don’t miss any detail about your customers. Check chat transcripts and ticket history to have an overview of your customers’ questions and needs.
Simplified setup
You can connect HelpDesk and LiveChat in a few simple steps. The integration is free and doesn’t require any technical knowledge.

Benefits

Integrate different channels
Connect LiveChat and HelpDesk to manage multichannel communication in a simple way. Provide real-time support on chat, and solve more complicated issues using a ticketing system.
Discover an easy-to-navigate interface
The HelpDesk app is easy to implement in your customer support flow. HelpDesk and LiveChat are based on the same design system, so you don’t have to get used to a new interface.
HelpDeskisfree to use
  • This integration is free to use
  • < 50 teams are using it
  • Help desk
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LiveChat – customer service for business: best live chat software to increase sales · Free live chat trial · Comes with built-in help desk software.