- This integration is free to use
- < 50 teams are using it
- Help desk
Connect LiveChat with HelpDesk to transfer your chat transcripts and ticket form messages to your ticketing system.
HelpDesk (www.helpdesk.com) is LiveChat’s ticketing system that converts emails into easy-to-manage tickets. Stay on top of your customer communication, anytime. Discover HelpDesk that gives you a smart toolset to manage your entire communication with customers.
See the setup instructions on how to properly configure this app with your LiveChat account.
- Forward offline messages to HelpDesk
- If you’re not online 24/7, your customers can still contact you via ticket form. Transfer these messages to HelpDesk to manage all conversations in one place.
- Store chat transcripts in HelpDesk
- Don’t miss any detail about your customers. Check chat transcripts and ticket history to have an overview of your customers’ questions and needs.
- Simplified setup
- You can connect HelpDesk and LiveChat in a few simple steps. The integration is free and doesn’t require any technical knowledge.
- Integrate different channels
- Connect LiveChat and HelpDesk to manage multichannel communication in a simple way. Provide real-time support on chat, and solve more complicated issues using a ticketing system.
- Discover an easy-to-navigate interface
- The HelpDesk app is easy to implement in your customer support flow. HelpDesk and LiveChat are based on the same design system, so you don’t have to get used to a new interface.