Desk.com Integration

by LiveChat

Manage your customer support with ease and increase your helpdesk’s visibility with Desk.com integration.

About

What is Desk.com?

Desk.com is the all-in-one support app that keeps customers happy. It connects multiple support channels from social media, like Facebook and Twitter, to more traditional channels like phone, chat, and email. Desk.com has integration with Salesforce, which means that your sales and service teams are always in sync. With this software, you can set up knowledgebase for multiple brands, quickly answer on customers cases and finally collect valuable metrics to improve support process.

Benefits

What benefits does Desk.com Integration provide?

Boost your operators productivity

View chat transcripts, offline messages and visitor details from LiveChat directly from the desk.com interface.

Enhance the customer experience

With LiveChat integration for desk.com, it’s easy to monitor customer engagements, conduct quality control and both support and supervise agents.

Document all customer interactions

Using LiveChat and desk.com makes it easy to manage all of your customer requests and follow-up activities from one place.

Features

Features of Desk.com Integration

Create tickets on the fly and from Archives!

With our Desk integration, you can easily turn your chats into tickets on the fly – and all of that with just a single click! And if you think that one of your archived chats should find it's placed in Desk, we will take care of it for you as well.

See your customer's history straight during a chat!

Chat with your customer and check his ticket history at the same time! With LiveChat for Desk, you can see what other tickets your customer have opened in the past – without leaving your LiveChat application.

Support

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