Klaus

Klaus

Klaus is a conversation review tool for support teams that makes internal feedback easy and systematic
Why this app?
  • The integration is free to use
  • < 50 teams are using it
  • Analytics
Analytics

Klaus is a conversation review tool for support teams that makes internal feedback easy and systematic

  • Marketplace
  • Apps
  • Analytics
  • Klaus

Klaus is a conversation review and QA tool for support teams. It improves customer service quality by making internal feedback easy and systematic.

Support

See the setup instructions on how to properly configure this app with your LiveChat account.

Key Features

Plug-and-review
Connect your account with a few clicks and view all your conversations from LiveChat in Klaus
Find the right conversations
Set up filters like “Random sample of Tim’s last week’s conversations that got a negative customer rating”
Rate and comment conversations
Create custom rating categories and scorecards, feedback will travel to agents automatically via email or Slack
Start tracking the Internal Quality Score
See how your team is performing week by week, month by month
Identify improvement areas
Dive into rating categories to identify gaps in knowledge and topics for trainings
Dive deeper with metrics
See individual performance by team or team member, compare custom time periods
Actionable talking points
Make one-on-ones more impactful with specific feedback

Benefits

Improvement you can measure
The Internal Quality Score makes it easy to see and report improvements in support quality
Everyone on the same level
Make sure your team gives consistently good answers no matter if the agent joined last month or three years ago
Agents getting better and better
Create an environment of feedback and learning that boosts team cohesion and agent development
All aboard the Onboarding Express
Get new agents up and running 2x faster with rapid feedback
Integration with Klaus is free to use
  • < 50 teams are using it
  • Analytics
Get LiveChat App
Web BrowserWindowsmacOSAndroid
Start your free trial
Copyright ©2019 LiveChat, Inc. All rights reserved We use Cookies. Click to learn more →
LiveChat – customer service for business: best live chat software to increase sales · Free live chat trial · Comes with built-in help desk software.