LiveChat customer stories
24% of our new customers initially contact our team via LiveChat, which translates into over 30% of our expected revenue.
CMO at Touch Support
We can see that our customers like this channel because they were quick to adopt it and continue to use it
Customer Operations Manager
With a mission to deliver the best first–class customer service, it was only natural for us to have the best in live chat software.
Director of Marketing
Students find it easier to contact us through LiveChat and inquiries are handled quicker than if students sent them via email
We found people who engaged in chat had an ecommerce conversion rate 1000% higher than non-chat users.
Director of Ecommerce
LiveChat keeps me in the know with the most common customer issues by looking at tickets and chats.
Chief Operating Officer
LiveChat offered a real time response to our service issues and customer queries.
Service Operations Manager
We have about 25% new opportunities coming in from LiveChat leads. It helps us win more business, period.
LiveChat has successfully covered the entire feature set I was wanting to find in a chat platform
Chief Technology Officer
LiveChat helps us win new businesses by being able to help people ‘on demand’. Customers love using it as they feel we are alloy near if they need us.
LiveChat helps us to meet the needs of our students and families immediately.
Director of Admissions
Our families love the LiveChat feature. We get comments every week that it’s so great to have the ability to connect quickly for their questions.
Callie Rae McCarthy
LiveChat is a great tool for community. We are meeting parents when they are looking for information and we are able to make sure they can find it.
Digital Communications Specialist
LiveChat helps humanize the dreaded application process thus improving our conversion rates.
Web & UX Design Lead
LiveChat is helping our guests with any issues they may have in the most efficient and professional manner.
IT Coordinator in Cabins of the Smoky Mountains
We wanted to reduce phone costs, increase conversions and time on site by offering help via LiveChat.
CEO and co-founder of TripShock
We’ve managed to scale our business without needing to hire loads of support staff.
Customers love being able to engage with our agents and often end up sharing their life stories in the chat!
We have tried various other live chat tools but LiveChat is the perfect balance of ease of use, features and sensible pricing.
CEO and co-founder of Pickaweb
After testing different chat softwares from different companies our conclusion was that LiveChat was the best alternative out there.
Customer Service Manager
From a design and UX standpoint, LiveChat is hands down the best looking, and easiest to use chat service.
VP of Internet Strategy & Business Development
The reaction from our clients has been very positive and users began engaging with the LiveChat the moment it became live on the site.
Digital Marketing Manager
We can actively save time and respond faster to customers using LiveChat which helps our teams to build trust and confidence with customers and prospects.
Digital Marketing Manager
LiveChat is both agent and manager-friendly. It’s very intuitive and all the new improvements make our work much more comfortable.
We note two-digit conversion rates around 10-11 percent since the beginning of the project.
With our clients being online traders, live chat is their preferred communication method, both in urgent or more deep-discussion matters.
Back Office & Support Manager
LiveChat has directly increased lead generation by 26% and improved sales conversions by 17% and is a cornerstone of our customer service offering.
LiveChat is cheaper than some competitors without sacrificing quality and functionality.
We wanted to improve our online engagement, provide a timely service for our customers and assist them in finding a new home.
Vice President of Sales and Marketing
We wanted something that would give us an edge in lead capture over our competitors and LiveChat did just that.
VP of Marketing
We find that LiveChat is relatively inexpensive considering what is included in our package.
VP and eSolutions Manager
LiveChat was easy to deploy and manage with very little issue on the user end.
Vice President of Operations
Our focus has always been our clients and Livechat helps us keep our focus on them.
Live chat has allowed us to connect with hundreds of additional potential clients each week.
We now handle 70% of our tickets in under two hours, which is an improvement from 40% before LiveChat.
Director of Customer Support
Our customers are often shocked at how easy LiveChat is to use and are thrilled that all questions can be answered almost instantaneously.
Director of Customer Experience
Implementing LiveChat into our own software has been a roaring success. We didn’t expect to get such great feedback from our clients.
Support Services Manager
We’ve tried two other live chats and LiveChat is the easiest. Their customer service is better than anyone’s we’ve seen.
LiveChat is often our main contact point with customers, and it’s been working out great for us.
LiveChat is a very seamless product, we never think about it, we just use it.
Vice President of Services
We’ve been encouraging people to use live chat, it’s become a really significant marketing tool for us.
LiveChat gave us a good platform that we could integrate into our website with controls we needed to manage our business.
We want to provide humor and be helpful, we definitely want to slide in a joke in our customer service. We mix business with fun.
Travis Rosser & Kenny Rueter
Having the ability to invite customers to chats has allowed us to really start to understand our customers' needs.
We’ve found LiveChat not only the most cost-effective one, but the most feature-reach, scalable customer communication platform.
Head of Sales Department
On-site sales increased 15% and leads increased 30%. The ROI of having this feature is definitely positive.
LiveChat is simple in use and allows for quick implementation.
Director of Customer Advocacy
We’ve closed dozens of deals and upgrades right from LiveChat!