1Identify
Start each chat prepared
I spy with my little eye
Offer more personalized support by knowing which page your visitors are currently viewing.
From search results with love
Get more chats by creating targeted invitations based on keywords that led visitors to your site.
The right address
Offer accurate shipping information for your visitors thanks to the location information available in the chat window.
Pre-Chat Survey
Start each conversation prepared and without delay thanks to the pre-chat survey information containing all the important details about a visitor. Let your visitors choose which department they want to reach from the get-go.
Facebook Login
Visitors can start immediately by logging in with their Facebook accounts. Use the additional information provided by Facebook to your advantage!
2Engage
Approach your customers based on their interests and needs
Always at arm’s length
Offer a constant channel of communication through the embedded chat window. It will follow visitors around your site so that there is always a way to contact you or your agents.
LiveChat for fan pages
Chat with your followers on Facebook using the innovative LiveChat for fan pages. Get more chats and leads through a live chat function on your fan page.
EyeCatcher
Draw your visitors’ attention to your live chat and get more chats by using the EyeCatcher. It is fully customizable and will make your chat window much more visible.
3Chat
Handle multiple chats with ease
It’s easy to remember
Get immediate access to full conversation history with a particular visitor through the Conversation Timeline.
Rounding it up
Easily prioritize and navigate between chats using the Visitor Circles. See which visitor waited the longest thanks to the visual indication.
Read their minds
Better understand your visitors and anticipate their questions by seeing what they type in before sending it over.
Total recall
Handle more chats efficiently by sending pre-made answers in the form of Canned responses. Save a lot of time by sending even large answers with just a few keystrokes.
Chat Supervision
Assess and train agents by covertly joining their conversation. Help new agents by whispering advice during chats and jump in when such need arises using the Supervision function.
You’re not alone
Get important chats to experienced agents using transfers to make sure the chance is not wasted.
Convenient toolbox
Access all your tools quickly from the chat window. Whenever you want to create a ticket, add a lead to your CRM or make a transfer, use the special More button located in the chat window.
4Satisfy
Leave your customers happy
Putting things into perspective
Stay updated on the current state of affairs and act accordingly. Make informed decisions regarding your live chat using the Dashboard as a reference point.
Quick Facts
Get updated on the state of your live chat through this short run-down. Information about the queued visitors, goals and customer satisfaction will give you an idea on how to proceed with your implementation.
Be the number one
See which agent deserves a pay rise and who needs some more training thanks to the Operator rankings. The most efficient agents are chosen based on the number of chats they handle and the satisfaction of customers they service.
Goals
Measure how many chats end up in a sale or a trial using our Goals system. This provides a direct way to assess your live chat.
Availability
Learn what kind of coverage your live chat provides through the Availability statistics. Use this information when trying to create more sale opportunities and considering hiring more agents for your live chat.
