LiveChat Feature Tour | Live Chat Software Features

Identify

Meet your online customers

Start each chat prepared - make use of the information LiveChat gathers for you and transfer that information into sales and higher quality support.

I spy with my little eye. See through your visitors’ eyes by knowing what page they are currently viewing. Use this to offer more personalized support. Your clients are sure to appreciate this extra feedback.

From search results with love. Learn what keywords your clients used in the search engines to get to your site and use that information to offer direct support. Reflecting keywords in your invitations is sure to net you more chats.

The right address. Know your customers’ location through LiveChat. You will be able to point your customers to a shop/office closer to them or offer accurate shipping information right on the spot.

Shake hands. See who are you talking with and greet your customers with their name, adding a personal touch to your business. Your customers can use their Facebook profiles to log in to your chat, giving you the opportunity to learn more about your customers.

	Survey Data Using LiveChat surveys is a great way to acquire case-sensitive information on your customers. You can give them an option to fill a survey at the beginning of each chat. This can be used to get their contact information, inquire about their needs or ask which department they want to contact. This information will prove to be invaluable for your operators and any possible marketing campaigns.

Facebook Login Customers have the ability to log in with their Facebook accounts to your live chat. This is beneficial both for you and your customers, since they will be able go through the login process with just one click and you will get a lot of additional information on your customers through their Facebook profiles, which is sure to translate into higher conversion rates and a more precise support.

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engage

Monitor the traffic on site.

Approach your customers based on their interests and needs. Start the conversation with just the right pitch and get them to chat with you.

Always at arm's length. Approach your customers with a persisting chat window that will appear on your site. When they open a chat and navigate to a different page on your site, the chat window will follow! Offering a constant channel of communication will allow you to always be in your visitors’ reach.

	LiveChat for fan pages You can connect with your followers on Facebook thanks to the innovative LiveChat for fan pages. Your fans can access your customer support or sales teams easily and directly from Facebook. This will allow you to get more fans and promote your service or product as if you had your chat on multiple sites.

Screen Sharing Through our 3rd party integrations like LogMeIn or Join.me, your visitors can share their desktop screen with your operators, and your operators can take control of that screen to provide support on a whole new level. You can utilize this feature to share your screen too, which can be very helpful in product demonstrations.

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chat

Keep in touch with visitors.

With ease handle multiple chats with your customers thanks to our chat windows improvements. Use LiveChat to manage your team and train new operators.

Convenient toolbox. Some of our 3rd party integrations can be used straight from the chat window. A special button for that particular integration will appear in your chat window, giving you the opportunity to use help desk or CRM in the chat window.

You’re not alone. Whenever your operators feel that they are overloaded with chats, or a particularly important client needs to be serviced, they can use our chat transfer feature to get help from free or more skilled operators.

Absolute recall. Our canned responses system will help you handle your chats more effectively and increase the number of chats your operators can handle simultaneously. Tag-based canned responses allow you to recall pre-made messages within half a second.

Read their minds. Message sneak peek feature allows you to see what your visitors are typing in before they send it over. This can be helpful in understanding your visitors’ needs better and is sure to help you in chatting with hesitant customers.

	Chat Supervision Easily manage your operators using LiveChat. Supervision capability allows you to join ongoing conversations as an observer to assess, help and train your operators in real chat situations. Managers can use this feature to covertly whisper useful tips and information to their operators which can help in converting a visitor to a customer. They can also join the conversation to speak to the visitor directly anytime they feel the need to do so.

Conferences Creating multiple operator conferences can help you to manage your team. Company meetings, discussions and training sessions can all be made using conferences. Thanks to this feature, you no longer have to rely on a range of various IM communi-cators to keep everybody posted on company news.

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Easy-in-use and instant contact for your website visitors! Start LiveChat trial now!

profit

Profit on information.

Develop your brand presence on the market and increase your sales. Customization capabilities and e-commerce tools of our solution are just the thing you need to bring your company to the next level and increase your revenue.

Thumbs up. Your operators can be rated on the fly by your visitors, straight from the chat window. This is a great way to see how your operators are doing and a way to improve your customer service.

Time to represent. Create a stronger feeling of immersion and brand recognition with our customization tools. You can place your brand logo in the chat window and make it easily blend in with your site’s design.

Want to add me? Social media play a major role in modern brand building efforts. They are also actively used to acquire new customers and turn existing ones, into loyal followers. Place Facebook’s ‘like’, Google+ and Twitter buttons in your chat window and see how your follower count rises.

(Don’t) paint it black. Customize your chat window by selecting a colour scheme similar to that of your website or company colours. Make the chat window feel like an integral part of your website and increase your brand recognition.

	Goals Our goal system allows you to measure your chat conversion rate and shows how much your live chat is earning. You can set up certain goals which you want your operators to achieve through chats. An example of such a goal would be a client reaching a ‘thank you page’ after a sale. The goal system will show how many of your chats end with a sale which will let you assess your implementation and your operators.

Statistics LiveChat tracks a set of helpful statistics that will show you exactly how your implementation is doing. Conversion data, chat to invitation ratio, satisfaction and many more are available through your LiveChat control panel. They can be easily exported if you need to process the data. LiveChat stores all the conversation transcripts in a form of archives. You can apply multiple filters to your archives or search for a particular phrase to easily find information you require.