
Meet your online customers
Start each chat prepared - make use of the information LiveChat gathers for you and transfer that information into sales and higher quality support.
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Survey DataUsing LiveChat surveys is a great way to acquire case-sensitive information on your customers. You can give them an option to fill a survey at the beginning of each chat. This can be used to get their contact information, inquire about their needs or ask which department they want to contact. This information will prove to be invaluable for your operators and any possible marketing campaigns. |
Facebook LoginCustomers have the ability to log in with their Facebook accounts to your live chat. This is beneficial both for you and your customers, since they will be able go through the login process with just one click and you will get a lot of additional information on your customers through their Facebook profiles, which is sure to translate into higher conversion rates and a more precise support. |
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Monitor the traffic on site.
Approach your customers based on their interests and needs. Start the conversation with just the right pitch and get them to chat with you.
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LiveChat for fan pagesYou can connect with your followers on Facebook thanks to the innovative LiveChat for fan pages. Your fans can access your customer support or sales teams easily and directly from Facebook. This will allow you to get more fans and promote your service or product as if you had your chat on multiple sites. |
Screen SharingThrough our 3rd party integrations like LogMeIn or Join.me, your visitors can share their desktop screen with your operators, and your operators can take control of that screen to provide support on a whole new level. You can utilize this feature to share your screen too, which can be very helpful in product demonstrations. |
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Keep in touch with visitors.
With ease handle multiple chats with your customers thanks to our chat windows improvements. Use LiveChat to manage your team and train new operators.
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Chat SupervisionEasily manage your operators using LiveChat. Supervision capability allows you to join ongoing conversations as an observer to assess, help and train your operators in real chat situations. Managers can use this feature to covertly whisper useful tips and information to their operators which can help in converting a visitor to a customer. They can also join the conversation to speak to the visitor directly anytime they feel the need to do so. |
ConferencesCreating multiple operator conferences can help you to manage your team. Company meetings, discussions and training sessions can all be made using conferences. Thanks to this feature, you no longer have to rely on a range of various IM communi-cators to keep everybody posted on company news. |
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Profit on information.
Develop your brand presence on the market and increase your sales. Customization capabilities and e-commerce tools of our solution are just the thing you need to bring your company to the next level and increase your revenue.
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GoalsOur goal system allows you to measure your chat conversion rate and shows how much your live chat is earning. You can set up certain goals which you want your operators to achieve through chats. An example of such a goal would be a client reaching a ‘thank you page’ after a sale. The goal system will show how many of your chats end with a sale which will let you assess your implementation and your operators. |
StatisticsLiveChat tracks a set of helpful statistics that will show you exactly how your implementation is doing. Conversion data, chat to invitation ratio, satisfaction and many more are available through your LiveChat control panel. They can be easily exported if you need to process the data. LiveChat stores all the conversation transcripts in a form of archives. You can apply multiple filters to your archives or search for a particular phrase to easily find information you require. |
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