Frequently asked questions
Do I have to pay for each account?
You pay for the number of agents that can be logged to your LiveChat at one time, not individual accounts.
Can I use it on several websites?
You are free to use LiveChat on all your websites with no additional costs.
Are there any additional costs?
You pay for the max number of simultaneous agent logins. Everything else comes with the package.
Do you provide agents?
We provide the tools your team can use. Check out the Experts page if you don’t have any agents in-house.
Can I create additional accounts?
You can add accounts for people working on other shifts and pay just for the online ones.
Can I customize the chat window?
You can brand your chat window with company logo and colors using available customization options and CSS.