Help and support

Materials that will teach you the art of all that is LiveChat.

No offline button after work hours

Sometimes, when the need for contact is very urgent, e.g. in case of product support, clients might get frustrated when they go to your site and find only the offline contact form.

Ultimately, the best option would be to provide a 24/7 support. However, due to a number of various factors, this is not always possible. When you deal with a lot of urgent inquiries and you can’t always be online, it might be useful to hide your offline button.

The offline button appears when:
  • When there’s no agent logged into the application
  • When every agent goes to Don’t accept chats status

In order to make the offline button invisible, you need to follow a few simple steps. See the guide for Embedded chat window or for the Popup chat window.

Setup for embedded chat window

Follow these simple steps to hide your offline button for embedded chat window:

  1. Go to the After-hours section
  2. Next, you have to untick Let visitors leave a message after-hours
Turning off the offline form
  1. Finish up by clicking on Save changes.

To make the offline button invisible for the popup chat window, follow the instructions below:

  1. Go to the Chat buttons section and add or edit a button.
Uploading offline button graphic
  1. Upload a transparent 1×1 px graphic for the After-hours button.
Uploading custom chat button

  1. Hit the Save changes button
  2. Navigate back to Chat buttons, click Install and then copy and paste the newly generated code into your website’s code.
Installing chat button