Privacy policy

LIVECHAT Software S.A. privacy policy contains information about collecting users’ personal data, products and services offered or performed by LIVECHAT Software S.A. and the manner of its processing. We respect the right to privacy of our software users and take reasonable steps for the user to be familiar with the manner in which rendered accessible information via http://www.livechatinc.com/ website is processed. Due to the implementation of comprehensive security regulations, personal data provided by our website users is of highest security standards. The acceptance of terms and conditions for the use of any LIVECHAT Software S.A. services or deciding on using or purchasing any product offered by LIVECHAT Software S.A. means accepting LIVECHAT Software S.A. Privacy Policy.

Provided data

Collected by LIVECHAT Software S.A. personal data and other user’s information is used in order to complete user registration and at the same time to ensure his access to LIVECHAT Software S.A. services and products. While registering on our website http://www.livechatinc.com/ we request that you provide us with such information as: name, surname, company business name, address, website address, e-mail address and credit/payment card information in the event when a user continues to use our services after a 30-day free of charge trial period. Unless a user decides to use our services after a 30-day free of charge trial period, credit/payment card information is not required. All non-cash transactions shall be conducted by external professional entities dealing with the Internet payments. Some of the provided user’s information such as: your IP address, domain, browser type, operation system type etc. may be automatically acquired when a user visits our websites. When contacting LIVECHAT Software S.A. the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and LIVECHAT Software S.A. shall be used strictly to reply to inquiries made by the user or to transfer information.

Children personal data

LIVECHAT Software S.A. shall take precautions to ensure the highest security level of all information and all personal data provided by minors using our services and products.

Data disclosure

LIVECHAT Software S.A.’s main purpose of gathering personal data and users’ other information is to upgrade and improve functionality of its services and products. Owing to the above process we exceed our users’ expectations, we provide a constant development of our products the use of which becomes much easier and more convenient.

Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law or if it is necessary for the LIVECHAT Software S.A.’s security and its rights protection, including the protection against the claims submitted by the third parties. The provided user’s information may be utilized in the event of breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user’s unlawful actions. LIVECHAT Software S.A. shall transfer no information or personal data to third parties for marketing purposes.

LIVECHAT Software S.A. reserves the right to use the provided data for the marketing purposes and other purposes connected with presenting up-to-date offer of products and services in direct contacts with the user.

LIVECHAT Software S.A. reserves the right to disclose personal data and other information relating to the user to third parties affiliated with LIVECHAT Software S.A. connected with providing services and its current business activity. LIVECHAT Software S.A. shall observe due diligence to make sure for the processing of data disclosed to entities affiliated with LIVECHAT Software S.A. to be in compliance with our privacy policy and the currently effective law.

Credit/payment card data provided by the user are disclosed solely to professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Except for the above situations LIVECHAT Software S.A. shall not disclose any information or personal data provided by users.

Using ‘cookies’

The so called ‘cookies’ may be used while using services or products rendered by LIVECHAT Software S.A. These are pieces of information sent by the server, stored on a user’s computer for the purpose of automatic identification of a particular user when using our services. ‘Cookies’ enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. ‘Cookies’ are used by LIVECHAT Software S.A. solely with the purpose of personalizing a particular user. ‘Cookies’ can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed ‘cookies’ from their storage media or have not accepted them on their browser may not have access to products or services rendered by LIVECHAT Software S.A.

Data protection

LIVECHAT Software S.A. applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person.

LIVECHAT Software S.A. takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.

Privacy policy modification

LIVECHAT Software S.A. reserves the right to modify its privacy policy. The user may, at any time familiarize himself with the currently effective privacy policy version on our Internet website http://www.livechatinc.com/. Further use of products and rendered services shall constitute the consent to accept privacy policy modifications.

Data gathering entity

Conducting its activity, under the business name of LIVECHAT Software S.A., with its registered office: Korfantego 30, 53-021 Wroclaw, Poland, shall be the entity gathering personal data and other information.

Commercial transactions

LIVECHAT Software S.A. reserves the right to use its privacy policy, user’s account and provided data and information for the benefit of an entity that has become either a dependent entity, an associated entity, or has come into being as a result of merger or transformation of LIVECHAT Software S.A.

Terms and conditions of use

Using offered products and services rendered by LIVECHAT Software S.A., the user is obliged to comply with rules contained in the terms and conditions available on our website http://www.livechatinc.com/.

Contact

Should you have any inquiries or doubts regarding our privacy policy or applied procedures feel free to contact us via the following e-mail: support@livechatinc.com