Easily access previous chat history by scrolling up during a conversation with a client. Get the context required to handle a case or close a sale.
Check on the chats of your agents by covertly joining their conversations. Help them by whispering helpful tips that won’t be visible to clients.
Push notifications will let you know about new customers, chats and messages. You can safely go about your day and return to chatting after you get a notification.
You can handle many chats at a time and answer more questions simultaneously using the pre-made canned responses.