Tag based canned responses
Using our Mac application, you will be able to send pre-made chunks of text to your customers using a tag. This way, you visitors will quickly get the answer they need and you will be able to save a lot of time usually spent on typing the same answer over and over.
Message sneak-peek
This feature gives you an insight into the minds of your visitors. You can see what they are typing well before the send it over. This way, you can easily prepare your answer and send it over as soon as the question is sent, which gives an impression of instantaneous response.
Two levels of LiveChat
Handle both the monitoring and chatting aspects of LiveChat from one application. Use the monitoring screen to gather valuable information on your visitors and the chat window to handle visitor enquiries and convert them into customers.