Done for you live chat for eCommerce stores, comprehensive learning process, and week to week plans since the ROI is so clear to our customers.
We chat directly with visitors while they browse your store, answer their questions, and help them through the purchase process. We do this for tons of eCommerce stores, and would love to help you.
How do we learn your business?
This is the most important (and hardest) part of outsourcing live chat, and the hardest. We've focused on this since day 1.
- We know certain questions will be asked based on managing chat for so many stores and address those with you during onboarding.
- We also build a knowledge base about your product and company specific questions. This includes bringing in your own FAQs, helpdesk tickets, interview notes from our onboarding calls, etc. Our onboarding process produces great results, regardless of how well documented your processes are currently.
- After launch, we constantly update the knowledge base based on trends we see, your feedback from chats, your replies to customers for questions we referred, and much more.
Awesome visitor experience leads to conversions.
By focusing on the visitors experience, we know the conversion rate and revenue increase will take care of itself.
We track the impact from live chat for all customers directly within Google Analytics and regularly see 10%+ site wide conversion rate improvements right away. We publish case studies on our website with anonymous data from real customers as proof.
If you have an established ecommerce store and want to level up your customer service and conversion results, we can help.
“WE LOVE HELPFLOW! We couldn't keep up with the chats in-house and Edward and his team have been phenomenal! Our conversions and revenues have increased substantially. The cost is a no brainer as their direct efforts have netted us well over 4x to 5x the cost of the monthly service. ”
“We were very nervous about outsourcing our after hours live chat for our ecommerce business, but knew we needed to do something. Fortunately, Helpflow has been a very positive experience for us so far - from a very thorough interview process to understand our business processes to continual back and forth communication with their support team to make sure chat questions and leads are handled properly. Highly recommended!”
“HelpfFlow has been so much more than we imagined. Conversions are way up. Lead generation was non-existent and now we have a steady flow of leads daily.. and pretty well qualified for our sales team. The quality of the agents and their command of our business at this level is phenomenal. Customer support has been responsive and professional. After 6 months using the service I only have good things to say about HelpFlow, their process and their people. Very satisfied!”
“We've been working with HelpFlow for a few years and have always been happy with the service and flexibility. They do a great job of pointing our friction points on our website and letting us know what customers are struggling with.”
“We've been working with HelpFlow for a couple of years and I feel it's the best single investment I've made on the internet. They keep refining their responses so people visiting our site get helpful information and are set up nicely when we do speak to them.”
“My company has been working with Helpflow.net for the past 2 years. We have been able to close several deals due to the interaction that they have with potential customers that visit our site. I highly recommend their services!”
“My company LEDLIGHTSWORLD LTD has been working with Helpflow for more than a year. They are very professional and I'm very satisfied with their services! We're getting more and more online sales and inquiries than before. Strongly recommended！”
“Great experience with HelpFlow. We've been working with Jon and his team for over 2 years and the chat reps keep getting better and better at understanding our business and communicating with potential customers. Their pricing is fair and we'd recommend them to anyone. Two thumbs up.”
“Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them. Very happy with these guys. Good, cheap, and get the job done. Will continue to use them.”
“This service has been very useful in shepherding visitors through the sales process. The staff learned our scripts and are helpful answering questions from visitors. We are very satisfied with their service.”
“Great product! We're constantly learning from our customers, and we've experienced consistent improvements to conversion rates. The HelpFlow team is engaged and committed to help you grow your business.”
“OH MY GOODNESS. THIS IS PURE GOLD. Do whatever it takes to get them on your side; your business with leap forward. Our sales growth lept forward massively , instantly as soon as we had them up and running on our site. Total game changer. A far cry from the poor job that we had been doing prior because we didn't have the manpower to handle doing ourselves. ”
“We've been with HelpFlow for some time and now and we have been pleased with our ROI since going live. They have provided a significant amount of leads to our company aside from simply being live to chat with our customers. It's great to basically have another employee representing our company. I've been pleased with our relationship.”
“Great service that has most definitely increased our sales. We find most of our customers who are looking to buy from our website do so between the hours of 6pm and 9pm. This is obviously when our office is closed but with Livechat and Helpflow they continue when we stop. Assisting our customers when we are not available to do so. This Livechat feature with Helpflow also leaves my sales team free to generate bigger sales as they are not interrupted during working hours with Livechat visitors. As a result we have sales generated from Livechat and also our sales teams sales are kept separate.”
“We have been using HelpFlow's service for little over a year and it has been a great help to our team at the office and as well as for our customers. Visitors are often hesitant in picking up the phone and making a phone call but feel more comfortable to have a chat online. Having HelpFlow available across all devices makes it even more useful. Cheers!”
“Very comprehensive service at a fair price. I love the way the team 'learns' as the project moves forward. I would recommend for ALL online shops as prospective customers have questions and having the ability to communicate with a human any time of the day is huge....”
“We have used HelpFlow for several months now. Prior to using them we tried live chat on our own, but we were unable to consistently provide quick responses. With HelpFlow, our Web Site customers now have access to live chat 7 days per week until midnight. The complicated questions are referred over to our inside sales team, so they can concentrate on warm leads and not routine questions. Our web site conversions have gone up consistently, clearly justify the cost of this service. I would highly recommend this service to any company selling products online.”
“We sell custom home furnishings online which requires a lot of in-depth product knowledge and customer "hand-holding" throughout the buying process. HelpFlow's chat agents were able to pick up on the unique nuances of our business quickly and are now able to answer our customers intricate furniture questions with ease. The best part is... we've proven that potential customers who chat with HelpFlow agents on our site and then purchase have a much higher AOV and conversion rate. I highly recommend HelpFlow!”
“We've used HelpFlow on our eCommerce store for over 2 years now and have seen a consistent positive ROI from the service. There's a measurable improvement in conversion rate from visitors who engaged with HelpFlow chat agents. HelpFlow is also consistently improving: they've introduced longer chat hours and they always take and incorporate feedback promptly. Overall a great company to work with.”