Chat tools

Chat tools

Chatting is simpler with LiveChat. Your agents get all the tools and information they need to provide quick and painless customer service using live chat.
Chat with Jane
Andrew White
Hello Jane! How may I help you?
Jane
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Message
sneak-peek

You can literally take a look into your customers’ minds using LiveChat. Everything that customers are typing in is visible in the chat window, even if they don’t send it over.

Message sneak-peek allows you to both prepare your answer and discover other problems that normally would go unnoticed.

Canned responses in live chat

Canned
responses

You don’t have to type in the same answer over and over again. Work smart by creating a canned response: a pre-made answer to a popular question that can be recalled with just a few keystrokes.

Save time by creating canned responses for discount information, your pricing and links to specific places on your website.

Website visitor information

Visitor
information

LiveChat gives you all the necessary visitor information you need to close a sale or solve a support case, for example visitor’s location.

Each chat can begin with a custom pre-chat survey which asks the customer about their email, order ID or any other crucial piece of information so you don’t have to do it yourself every time.

Chat Tags

Chat tags

Tagging your chats will give you access to a whole new level of customer data. By adding a short label to a chat, you will be able to look up statistics for a particular type of cases only.

For example, you may check what are the current customer satisfaction levels for support chats. You will know exactly which cases are the hardest and require some extra time to handle.

File sharing in LiveChat

File sharing

Both your agents and customers can use LiveChat to exchange files. No need to use pesky links or email attachments. Simply drag and drop a file on the chat window. LiveChat will do the heavy lifting.

Using Dropbox to manage the files you want to share? No worries, we have an integration for it too!

Chat archives in live chat

Chat archives

All chats are stored and can be accessed later on. Using rich filtering options, you will be able to quickly find conversations that include a certain phrase, were handled by a particular agent or happened during a specified time frame.

Timeline in live chat

Timeline

When addressing returning customers, you always need to check up on previous communication to ensure the best service. With LiveChat, all previous chats are readily available in the chat window. No need to switch back and forth between the chat and the Archives.

Message statuses in live chat

Delivery status

LiveChat will tell you and your customers when messages sent in a chat get Delivered and Read.

Delivery statuses make your conversations flowing – they cut down on unnecessary messages, help clear up the context and leave no reply lost in transmission.

Notifications

Sound and visual notifications from LiveChat apps will ensure that no chat or new message goes unnoticed. You can freely choose which notifications you want to receive.

Transfer

Your agents can work as a team and exchange chats when necessary. It’s extra handy when you encounter cases that only a particular member of the team can handle.

Chat transcripts

You, your agents and your customers can get whole conversations for future reference by sending them to a specified email address.

Visitor banning

Agents can easily deal with disruptive visitors by blocking their access to your LiveChat for a set amount of time.

Start free LiveChat trial!

5-minute setup, test out the Team plan features for 30 days, no credit card required.