LiveChat works out well as a e-commerce live chat software. You will be able to identify potential buyers and engage them while keeping track of your LiveChat-related purchases.
You will be able to track all the chats that led to a sale using the goals feature. You can set up any beneficial conditions you want to reach, e.g. a sale or a sign up, and automatically tie them to chats. Whenever that goal is reached during a conversation, LiveChat will let you know.
Goals are an easy way to see how much your’re getting out of your chat and how big of an impact it makes.
Sales tracker gives you a more precise way to calculate the ROI (return on investment) of your chat. Whenever a chat leads to a sale, the Sales Tracker will add the order value and order ID information to the chat. This data is available in Archives and in the Sales Tracker report.
The Sales Tracker will tell you exactly how much money you make with LiveChat. It also works great for calcullating commission on sales – see which agents closed the most lucrative orders.
LiveChat offers valuable sales information like the referring page or current location directly in the chat window. You can use this extra data to close sales more effectively.
Additionally, you can use various 3rd party integrations to pull detailed contact information from your own databases and display it in LiveChat.
Send product recommendations without leaving LiveChat. You can search through products, choose one or more items, and send them to the customer right on chat. No more skipping between conversations and product pages in your store.
LiveChat allows you to automatically reach out to potential customers who entered your website through a particular marketing campaign. Simply create a custom invitation that will fire when somebody uses a link tied to the campaign or enters from a particular referring page.
Use our e-commerce integrations to connect LiveChat with sales tools you already use. We have a range of plugins for popular e-commerce platforms as well as a number of analytics and CRM integrations available. For example, you can see how big of an impact your LiveChat makes in Google Analytics.