Customer engagement

Every conversation is an opportunity to make a sale. Discover how LiveChat helps you get more chats.

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Engage with your customers with LiveChat

Greetings

Engage customers with targeted invitations

Get more conversations with customers who mean the most to your business.

Automatic greetings in LiveChat

Automatic greetings

LiveChat can target specific visitors based on their profile or behavior and send them customized chat invitations.

Manual greetings in LiveChat

Manual greetings

To complement the use of automatic chat greetings, you can send personal invitations to any visitor on your website.

Eye-catchers

Grab your visitors’ attention

Have an exciting offer? Want to make everyone know you offer live chat support? With eye-catchers, the chat widget cannot be missed on your website.

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120+ ready to use images

Choose an eye-catcher from our gallery.

Upload your own

Create a unique eye-catcher that matches your brand.

Keep it moving

Your eye-catcher can be animated. We support GIFs.

Chat buttons

Let your customers decide

Buttons work great for pages where visitors should decide if they need your help, for example, in your help center.

LiveChat chat button

Start engaging customers on your website

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URL rules

Connect customers with your team members

Route chats to groups

When visitors start a chat, they can be connected to a specific team based on where they are on your website.

Customize the chat widget

Add an eye-catcher on your pricing page but not in your help center. Your chat widget can look differently on every single page.

Add live chat where you need it

Want more sales chats and fewer support chats? You decide on what pages the chat widget is displayed.

Ticket form

Get messages after-hours

When you log off, the chat widget on your website is replaced with a ticket form. Using the form, visitors can reach out around the clock and you can get back to them when it’s convenient for you.

Learn more about tickets
Ticket form within the Chat Widget Ticket form within the Chat Widget

Chat routing

Handle all chats with ease

Chats can be automatically routed to agents or picked manually from the queue. LiveChat makes sure that you don’t miss out on any conversation.

Automatic routing

Automatic chat routing

Each new chat goes to the first available agent. When all agents have one chat each, the next round is distributed.

Manual routing

Manual chat routing

All agents receive a notification when a visitor wants to start a chat. Then, they can pick up the chat from the queue.

Chat routing in LiveChat

Chat history

Forget about repeated questions

Your customers can pick up a chat where they last left off or reread a conversation anytime they need. It saves time as they don’t need to ask again about something you have already answered.

Chat transcripts

Save important conversations

Both you and your customers can keep a chat for future reference by sending it to a specific email address.

Chat transcript visualization

Discover more features

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Our customer image
A person who chats with us is 11x more likely to convert than an average website visitor.

Syed Balkhi, Co-Founder and CEO at OptinMonster

28000+ customers can't be wrong

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Start using LiveChat now!

Free 14-day trial Team plan features No credit card required