Sales & ecommerce

Sell, generate leads, and improve sales workflow using LiveChat.

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Sales & ecommerce features in LiveChat app
Sales & ecommerce features in LiveChat app

Customer Data

Keep track of all your customers

See who is currently browsing your website and choose the best approach to turn a visitor into a customer.

Customer list

A real-time list of your website visitors. Use it to spot prospective customers.

Mobile customer list

Personalized view

Too much information? You decide what type of data is displayed on the list.

Personalized mobile view

Filters

Quickly narrow down the data to identify valuable leads and start a chat with them.

Mobile filters

Product cards

Show your products in conversation

You can search through products, choose one or more items, and send them to the customer right on chat. No more skipping between conversations and product pages in your store.

Goals & sales tracker

Know what you’re getting out of LiveChat

Use the sales tracker and goals to keep track of your live chat’s performance.

Goals and sales tracker

Sales tracker

Sales tracker lets you calculate the ROI of your chat. Whenever a chat leads to a sale, the sales tracker adds the order value and order ID information to the chat. This data is available in Archives and the tracked sales report.

Goals

Goals help you track how many chats end with a desired action taken by the customer. For example, the number of chats resulting in a purchase. All goal stats are gathered in the achieved goals report.

Boost sales with meaningful conversations

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Pre-chat survey

Qualify leads in seconds

Ask visitors to fill out a short form to know if they are in your target audience before they start a chat. So your team knows which conversations need extra attention.

Pre-chat survey in LiveChat

Customer details

All customer information in one place

LiveChat gives you all the necessary data you need to close a sale or solve a support case.

General info

Basic information about the customer, like their name or location.

Contact info view

Pre-chat survey

Stores order id, issue description, and any other information your customers provided in the pre-chat survey.

Pre-chat survey view

Visited pages

Check which page the customer is currently on, so you can deliver more personalized support.

Visited pages view

Integration data

Connect CRM and ecommerce platforms to see additional data in the LiveChat app. For example, check what’s in the customer’s cart with the Shopify integration.

Integration data view

You decide what info you see in customer details

Tickets

Tickets

Quick access to tickets related to a particular customer.

Technology

Technology

Device type, browser, and other data that helps you provide faster technical support.

Post-chat survey

Post-chat survey

Answers the customers provided in the post-chat survey are displayed right next to the conversation.

Ecommerce integrations

Connect tools you already use

LiveChat easily integrates with 170+ platforms, analytics tools, and CRMs.

See all integrations
LiveChat ecommerce integrations

Discover more features

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LiveChat leads bring in additiona $65000 of business each month.

Nate Johnson, Marketing Director at Benchmark

28000+ customers can't be wrong

Companies that use LiveChat Companies that use LiveChat Companies that use LiveChat

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required