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Visualization of a ticket creation in HelpDesk during a conversation with a customer in the LiveChat app Visualization of a ticket creation in HelpDesk during a conversation with a customer in the LiveChat app
LiveChat and HelpDesk logos LiveChat and HelpDesk logos

You complete me, said LiveChat to HelpDesk

Live chats are great and all, but in some cases, dedicated help desk software just works better.

Connect HelpDesk with LiveChat

Get more than the best of both worlds

Connect HelpDesk to LiveChat to sync data between the two so your job gets easier. Use familiar features to manage chats, ticket form messages, and email in one omnichannel customer service platform.

Save canned responses

Buy time by saving the responses to repeating questions that you can recall with a few keystrokes. Make canned responses as brief or detailed as you need.

Visualization of canned responses in a ticket created in HelpDesk Visualization of canned responses in a ticket created in HelpDesk

Create custom views

You’ll work on some customer segments more frequently than others. Save ticket views to organize your work and quickly access all the relevant tickets.

Visualization of custom views for tickets in the HelpDesk app Visualization of custom views for tickets in the HelpDesk app

Perform bulk actions

Updating tickets one at a time is tedious and time-consuming. With bulk actions, you’ll make changes to numerous tickets at the same time.

Visualization of bulk actions enabling users to manage numerous tickets at the same time in the HelpDesk app Visualization of bulk actions enabling users to manage numerous tickets at the same time in the HelpDesk app

This isn’t merely automation

There’s only so much you can do throughout the day. Take advantage of HelpDesk's automated workflows to solve customer cases without lifting a finger.

This isn’t merely automation

There’s only so much you can do throughout the day. Take advantage of HelpDesk's automated workflows to solve customer cases without lifting a finger.

  • Visualization of AI text enhancements in HelpDesk Software
  • Visualization of conditions triggering automated responses in the HelpDesk app
  • Visualization of ticket actions assigned to specific triggers in the HelpDesk app
  • Visualization of solved cases tracker in the HelpDesk app
  • AI text suggestions

    Enhance replies with AI

    Write your initial message, select the text, and then extend it, correct it, or make it more polite, formal, or casual in seconds using the AI feature.

  • Automated workflows

    Select conditions

    Sometimes your input isn’t required. Reply to tickets automatically by specifying your condition statements using drop-down lists with multi-level logical operators and custom values.

  • Automated workflows

    Define actions

    When you work on tickets, you realize how some actions are repetitive or involve manual work. Automate these actions by selecting them from the drop-down list and trigger them when all conditions are met.

  • Automated workflows

    Track the time saved

    It feels good when you look at the metrics and see all the time you saved by automating repetitive work. Check the tasks done for you while you focus on solving complex customer cases.

Adjust it to your work style

Use HelpDesk when and how you want

Visualization of HelpDesk tickets management available in the LiveChat mobile app

Mobile app

Use the LiveChat mobile app to communicate with customers and manage incoming tickets on the go. Increase the availability of your support even when you’re away from your desk.

Visualization of custom fields enabling users to save additional information in the HelpDesk app

Custom fields

Create custom fields to equip your tickets with additional information that you can easily manage and adjust as you collect information on the requester and their case.

Visualization of HelpDesk tickets management available in the LiveChat mobile app

Mobile app

Use the LiveChat mobile app to communicate with customers and manage incoming tickets on the go. Increase the availability of your support even when you’re away from your desk.

Visualization of custom fields enabling users to save additional information in the HelpDesk app

Custom fields

Create custom fields to equip your tickets with additional information that you can easily manage and adjust as you collect information on the requester and their case.

LiveChat and HelpDesk logos

Two tools are better than one

Especially if they have so much in common and you can integrate them in a flash.

Illustration of integration with HelpDesk available in the LiveChat marketplace

1. Install

Open the LiveChat Marketplace and click “Install.

Illustration of account creation in HelpDesk Software

2. Sign up or log in

Create a brand new account or log in with an existing one.

Illustration of confirmation after HelpDesk account creation

3. Set up

Fine-tune your HelpDesk integration and you’re ready!

LiveChat and HelpDesk logos

Two tools are better than one

Especially if they have so much in common and you can integrate them in a flash.

Illustration of integration with HelpDesk available in the LiveChat marketplace

1. Install

Open the LiveChat Marketplace and click “Install.

Illustration of account creation in HelpDesk Software

2. Sign up or log in

Create a brand new account or log in with an existing one.

Illustration of confirmation after HelpDesk account creation

3. Set up

Fine-tune your HelpDesk integration and you’re ready!

HelpDesk and LiveChat work better together

Try HelpDesk now