Now it’s time to show them around your world. How to welcome them to the HQ? How to help them enter the Matrix?
I was joined by Krzysztof, the hero in charge of our Knowledge Base. Together we’ve share tips on how to go about new agent onboarding, specifically:
The proper welcome
The training materials you should have
Tools to use to make everyone’s life easier
The work buddy system
In addition to that, we’ll show you how we help the new ones enter the Matrix.
The webinar was followed by a Q&A session.
Video from webinar
When not helping LiveChat customers over chat, Krzysztof snipes the occasional typos and proofreads new Knowledge Base articles. In his free time, Krzysztof doesn’t shy away from a good science fiction or fantasy books, always leaving the less exciting genres for later. Krzysztof also likes multiplayer games he can enjoy with his friends online, including CS-GO, League of Legends and Destiny.
When not helping our customers, Marcin is fighting villains and saving damsels in distress during LARP (live action role playing) sessions. He’s a zealot when it comes to fantasy genre. Marcin is in charge of a LARP association called Fantazjada.