Get the most of your LiveChat.
Following your feedback, we’re happy to share more LiveChat tips and tricks. Once again we will meet to show you some great, but somehow underused features, useful hacks and tricks to boost your LiveChat experience.
You will learn how to:
Engage visitors using manual and automated greetings,
Measure greetings effectiveness,
Make best use of the chat archives,
Get chat transcripts,
Integrate LiveChat with Facebook and Twitter.
Q&A session after the webinar
First part available here
Video from webinar
Questions asked during the webinar
Can you send images or screenshots through the chat window?
Yes, you can use the Filesharing feature and drop a file into the chat window or send it using the paper clip icon
You can’t fully customize the chat window and make use of the Reporting section. The access to each transcript is limited to 60 days only. The full list of available features can be found under this link
Can I automatically send a chat transcript to my customers?
Unfortunately, you can’t. The only option for customers to receive a chat transcript is to use the envelope icon themselves during a chat
Is it possible to have chats stay in archives for as long as we have our services?
There’s no expiration date on the stored chats unless you are using the Starter package. It allows you to access each chat transcript for 60 days only.
When I manually initiate a chat with a visitor, can’t I personalize the first text that appears?
The text for manual chat invitations can be changed in the Language section. It’s the same one that customers see when they start the chat themselves.
Can I remove the chat window completely from a certain page?