More data mean more possibilities but only if you know how to use it. Tune in for our webinar series on effective data management to learn how you can translate information into better customer relations and support.
There is no limit. You can add as many questions as you want. However, the more fields you add, the longer it takes to fill out a survey, so it might be good idea to keep it on the short side.
Is there any option to always require providing an email address from the visitor before a chat?
Sure there is. You simply need to to make the email field required. Go to pre-chat section, move your mouse over the email field and click on Required and then save the changes.
Customer-focused guy. Daniel is always willing to go the extra mile to get the job done. A rebel to the status quo. He loves a challenge. Known to be a book freak and avid long distance runner.
Kamil is our analytics Ace who does some heavy number-crunching for LiveChat. Kamil has something out of Sherlock Holmes in him: he knows how to spot subtle but crucial connection between sets of data which allows us to make more informed business decisions. Kamil is also one of those people who understand and LIKE Excel – what a freak!