LiveChat Charge

Wondering why is there a charge on your card?

It’s a charge for one of our products:

Who are we?

LiveChat is a company that builds products for online communication: from live chat applications and chat bots to knowledge widgets. We help over 25,000 businesses from around the world to communicate with their customers better.

Why did we charge you?

If you can see a charge from us, it’s either a recurring charge for LiveChat, chat.io, BotEngine or Knowledge Base.

Doesn’t sound familiar?

If none of the above product names strikes a chord, you may want to ask around the office. In most cases, payment confusion arises from the fact that someone else from your company has signed up for the product.

How about an invoice?

Every time we charge you, we send an invoice to the email address you or your co-worker has provided. You’d like to get a copy? Ask our support team to send it to you!

Can I cancel the account?

Of course you can. You can contact us by email (support@livechatinc.com) or start a chat. However, before you cancel the account, you may want to make sure that no one is using it.

Can I get a refund?

Charges are non-refundable, but if there’s a serious problem we should hear about, please contact us. Also, please see our refund policy.

Any further questions?

Please contact us by email or start a chat with us, we’re happy to provide you with all details.

Learn more about us!

Who’s LiveChat

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