LiveChat is a company that builds products for online communication: from live chat applications and chat bots to knowledge widgets. We help over 27,000 businesses from around the world to communicate with their customers better.
If you can see a charge from us, it’s either a recurring charge for LiveChat, chat.io, ChatBot or Knowledge Base.
If none of the above product names strikes a chord, you may want to ask around the office. In most cases, payment confusion arises from the fact that someone else from your company has signed up for the product.
Every time we charge you, we send an invoice to the email address you or your co-worker has provided. You’d like to get a copy? Ask our support team to send it to you!
Of course you can. You can contact us by email (firstname.lastname@example.org) or start a chat. However, before you cancel the account, you may want to make sure that no one is using it.
Charges are non-refundable, but if there’s a serious problem we should hear about, please contact us. Also, please see our refund policy.
Please contact us by email or start a chat with us, we’re happy to provide you with all details.
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