Someone recently posted about how to close chats after a certain amount of inactive time from the customer.
This got me thinking…
How long do you wait before you close a chat on an Inactive customer? We’re all very polite over here, so we always end our chat with “You’re welcome”, “Thank you”, etc. - those kinds of conversation finishers.
Sometimes, even with these, customers wind up leaving the chat open but not saything anything else. So, do you wait 5 minutes? 10 minutes? 30 minutes? 60 minutes? Our Agents have varying answers here!