Make the chat window a part of your website using LiveChat’s customization options. Each part of the chat window can be customized to make it work with the rest of your website’s design.
You can choose from two distinct styles when choosing the look for your chat window. After picking a style, you can change the color of the chat widget to make it in line with the colors on your website.
Display your company logo in the chat window to let your website visitors know that they are contacting the right people. The extra trust is especially important if you are managing transactions or handling vital information over chat.
Messages and labels
Chat window messages can be adjusted to make them more relevant for you company. For example, you can change the chat window label from the generic ‘Chat with us’ to ‘Schedule a demo’ to let visitors know what’s the purpose of your chat.
What a better way to greet international clients than in their own language? The chat window translates into 45 languages, now including right-to-left Arabic and Hebrew. That allows you to greet both domestic and international customers in their native tongue.
Make your customer service more personal by customizing your agents profiles. Apart from changing the name and title for the agent, you can choose his or her profile photo.
There’s a rich, ready-made gallery of photos available. However, you will get the best results by uploading real photos of your agents.
Each graphic used for engaging your visitors can be changed to encourage them to start even more chats.
By modifying the eye-catcher, you make sure that your visitors are aware of the chat option on your website.
CUSTOMIZABLE CHAT BUTTONS
Finally, the customizable chat buttons give you a chance to make a more passive but still noticeable help offer.
In a need to offer a brandless experience? Contact our support to hide this small ‘Powered by LiveChat’ message in your chat widget.