Zendesk Guide: Add LiveChat to your knowledge base

Alicja Pawliczak
1 min read
updated: Jun 19, 2019

You can add LiveChat directly to your Zendesk Guide knowledge base. This way, you will be able to track visitors who use self-help on your website and answer all questions that arise.

LiveChat chat widget on Zendesk Guide knowledge base

Add LiveChat to your Zendesk knowledge base

To add the LiveChat chat widget to your Zendesk Guide, follow these steps:

  1. Log in to Zendesk and make sure you're in the Zendesk Guide view (if you are—skip to step 3). To switch to Zendesk Guide view, click on the menu icon in the top right corner and choose Zendesk Guide from the list.

Switch to Zendesk Guide view

Click on Guide admin

Select Customize Design from the menu

Click on view theme

Click on edit code

Open the JavaScript file

Copy LiveChat code

LiveChat code in Zendesk Guide theme JabaScript file

Change LiveChat code

Click on Publish to save changes

That's it. Go to your knowledge base and refresh the page. You should see the chat widget in the bottom right corner.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

Still not convinced? Discover all LiveChat features