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Cloudbeds: add LiveChat to your booking page

by Alicja Pawliczak

Cloudbeds is a hotel management solution that among many other functionalities provides a booking engine. It can be used to drive more reservations and help guests seamlessly book accommodation.

Add a LiveChat widget to your Cloudbeds booking page to answer customers’ questions in real time, close more bookings with proactive chats, decrease checkout drop-out rates and more. Set-up takes only a few minutes, and you don’t need any coding skills to do it.

How to install LiveChat on your Cloudbeds booking page

In order to add LiveChat to your page, you need to be logged in to both your LiveChat and Cloudbeds accounts. Once you’ve done that, follow these steps:

  1. Open the Agent App, go to Settings → Channels → Chat widget and click on Copy code to copy the installation code snippet.
Copy LiveChat installation code
  1. Now, go to your Cloudbeds dashboard and click on Manage (the gear icon in the top right corner).
Cloudbeds dashboards: go to Manage
  1. Once you’re there, scroll all the way down, and click on Customize mybookings.
Cloudbeds customize mybookings
  1. Next, paste the code snippet in the Custom Meta Tags box.
Past LiveChat installation code into the Cloudbeds Customer Meta tags
  1. Finally, click on Save in the bottom right corner to keep changes.
Save changes to add LiveChat to Cloudbeds

That’s it! You can start chatting with prospective customers right away. Here’s what LiveChat looks like on an exemplary booking page (you can change its color and style using the Chat widget configurator).

Cloudbeds LiveChat Widget
If you want to provide live chat support even when your agents are away, hire a chatbot.
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