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Getting LiveChat notifications on Slack

by Jacob Firuta

You can use Slack as an additional way of getting LiveChat notifications by hooking it up to LiveChat using Zapier. If you are using Slack a lot, this is your best bet at not missing any important chats.

Configuration

Start off by logging in to Zapier and clicking on the Make a Zap! button.

Making a Zap in Zapier

Next up, choose LiveChat and Slack as the two applications you want to connect.

Selecting LiveChat and Slack in Zapier

Depending on the notification you want to receive, you can choose to either select a New Chat option for the trigger or have it fire when a visitor enters a queue. For this tutorial, we’ll go with the New Chat option.

Selecting a new chat trigger
If you are using manual chat selection, make sure to choose the New Visitor in Queue option as your trigger. You can also use the New Visitor in Queue as a way of letting your part-time agents to log in when visitors start entering the queue. Whenever the queue starts to form, you can send those fill-in agents a notification on Slack.

For the action, choose Send New Message. Click on Continue to proceed.

Next, you will need to provide your LiveChat account details. Enter the name for your account, your license number and your API key. Click on Continue to proceed.

Entering LiveChat details on Zapier

Click on the Continue button again.

You will need to choose a Slack account you want to use for the integration. Once that’s done, press Continue.

Selecting a Zapier account

You can then decide if you want to filter particular chats. For the purposes of this tutorial, we won’t filter any chats and simply proceed by clicking on the Continue button.

Next, you need to specify how the notification will look like. In the Channel section, you can select the channels or users to which the notification will be sent. Simply type in the channel name (preceded by ‘#’) or user name (preceded by ‘@‘).

Selecting the notification channels and text

The next section will decide the text that will be sent when you get a new chat. You can simply type in New Chat and move on or select one of the available LiveChat options like Chat Started option available after pressing the Insert LiveChat Fields button.

You can use the optional sections to customize the notification further and, for example, add a visitor email to the notification. Once you’re done, click on the Continue button.

Now, test the Zap. Click on the Test LiveChat trigger button. You will need to follow the test instructions. When the test is complete, click on Continue.

Finishing the test in Zapier

All that is left to do is naming the Zap and turning it on.

From now on, whenever you get a chat, you will also get a notification on Slack about that.

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