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Goals report

by Jacob Firuta

The goals report show you how much chats ended with a successful purchase, signup or any other business objective. The report is a direct representation of the effectiveness of your chat.

Goals report in LiveChat

The report can be saved to a .CSV file by clicking on the save as CSV link.

You can filter the report to show the results for a specific part of the data, e.g. for one goal only.

Goals report export

The available filters allow you to check how many goals a particular tag, agent or a group got.

If you are an Enterprise plan user, you can use the export feature to pull goal-related data such as:

  • goal name and id,
  • chat id and start day,
  • goal achievement date,
  • operator who got the goal,
  • group in which the goal was achieved,
  • website where the goal was achieved,
  • any custom variables related to the goal.

To learn more about goals and their set-up, check out this handy tutorial. There are some amazing thins you can achieve using goals, e.g. see your whole conversion funnel from greetings, through chats to goals.

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