See our other products: ChatBot - AI bot platform | - support ticket system | KnowledgeBase - help center for website

Help and support

Resources that will teach you everything about LiveChat.

Goals report

by Jacob Firuta

The goals report show you how much chats ended with a successful purchase, signup or any other business objective. The report is a direct representation of the effectiveness of your chat.

Goals report in LiveChat

The report can be saved to a .CSV file by clicking on the save as CSV link.

You can filter the report to show the results for a specific part of the data, e.g. for one goal only.

Goals report export

The available filters allow you to check how many goals a particular tag, agent or a group got.

If you are a Business plan user, you can use the export feature to pull goal-related data such as:

  • goal name and id,
  • chat id and start day,
  • goal achievement date,
  • operator who got the goal,
  • group in which the goal was achieved,
  • website where the goal was achieved,
  • any custom variables related to the goal.

To learn more about goals and their set-up, check out this handy tutorial. There are some amazing thins you can achieve using goals, e.g. see your whole conversion funnel from greetings, through chats to goals.

Did you find this helpful? Yes No
Thanks for your feedback.
57% of people found this helpful.

Start free LiveChat trial!

5-minute setup, test out the Team plan features for 30 days, no credit card required.

Rate us! Rate this chat to help us become better support. +