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LiveChat: third-party data processors

by Krzysztof Kraus

To provide you with a top-notch services, both in terms of our software and Customer Service, LiveChat works with third-party data processors. The companies that we work with may process our customers’ personal data, submitted to LiveChat’s services.

As we want to maintain full transparency with our customers, we’ve prepared the list of LiveChat data processors, together with a short description that will tell you for what purpose:

1. 200 OK, LLC

Payment analytics through Profitwell product

2. Amazon Services LLC

File storage through Amazon AWS product

3. Amplitude, Inc.

Statistic/usage data product

4. AutopilotHQ, Inc.

Email services through Autopilot product

5. Campaign Monitor Pty Ltd

Email services through Campaign monitor product

6. ChartMogul Ltd.

Billing statistics through Chartmogul product

7. Civilized Discourse Construction Kit, Inc.

Community forum platform

8. Dropbox, Inc.

Storage of documents

9. Google, LLC

Email services, internal docs storage

10. GrowSumo Inc.

Affiliate Network/Tool

11. IBM (server provider)

Server provider, CDN provider

12. JN PROJECTS Inc. dba HelloSign

Platform for business agreements

13. LiveChat Software S.A.

Affiliate company that handles development process and customer support

14. Mailgun Technologies, Inc.

Email services through the Mailgun product

15. Mouseflow, ApS (Denmark) / Mouseflow, Inc

Agent heatmap recorder

16. Pipedrive OÜ (Estonia) / Pipedrive, Inc.

CRM system

17. Inc.

NPS user surveys through product

18. Recurly, Inc.

Payment processing

19. Slack Technologies, Inc.

Internal communication through Slack product

20. Smooch Technologies Inc.

Multichannel communication provider

21. Tableau Software, Inc.

Visual analysis of LiveChat’s data

22. Trello, Inc.

Task management

23. Twilio Inc., Twilio Ireland Limited

User SMS service through Twilio product

24. The Rocket Science Group, LLC

Email services through Mailchimp product

25. Wildbit, LLC

Email services through the Postmark product

26. Sp. z o.o.

Email service through Woodpecker product

27. Xero Limited

Accounting services

28. Zapier, Inc.

Service connector through Zapier product

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