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Kissmetrics: log LiveChat data

by Jacob Firuta

Track various LiveChat-related information using Kissmetrics to learn more about your customer service.

Results of the Kissmetrics and LiveChat integration

The integration allows you to detect and save LiveChat events to your Kissmetrics account. These events include:

  1. LiveChat Standard greeting displayed.
  2. LiveChat Personal greeting displayed.
  3. LiveChat Automated greeting displayed.
  4. LiveChat Chat started (includes the email and name of the visitor).
  5. LiveChat Ticket form displayed.
  6. LiveChat Ticket form filled in.
  7. LiveChat Pre-chat survey displayed.
  8. LiveChat Pre-chat survey filled in.
  9. LiveChat Post-chat survey displayed.
  10. LiveChat Post-chat survey filled in.

Additionally, you get the information about who contacted you via chat (their name and email) and the agent that answered that chat. The contact will receive an additional user_property called Performed chat: true, which will allow you to segments your Kissmetrics data on people who have chatted with you and those who are yet to do that.

Installation

To install the integration, you need to follow these steps:

  1. Log in to LiveChat.
  2. Access the Kissmetrics integration and click on the Install app button.
  3. Click on Install to proceed.
Installing the Kissmetrics integration with LiveChat

Congratulations! The integration is now installed. It will automatically send the event data to the Kissmetrics code placed on your website.

Successful installation of the Kissmetrics integration with LiveChat

The events should now start appearing in your Kissmetrics in the Live section.

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