Pricing
Go to app
User Name
Upgrade Help Center

Mixpanel: Record LiveChat events

Jacob Firuta
2 min read
updated: Jun 1, 2023

Monitor and record LiveChat-related events through your Mixpanel account.

This integration keeps an eye on your LiveChat and lets you know when somebody fills in a pre-chat survey, a chat is started and more.

LiveChat events tracked by Mixpanel

The full list of monitored events includes:

  1. LiveChat Standard greeting displayed.
  2. LiveChat Personal greeting displayed.
  3. LiveChat Automated greeting displayed.
  4. LiveChat Chat started (includes the email and name of the visitor).
  5. LiveChat Ticket form displayed.
  6. LiveChat Ticket form filled in.
  7. LiveChat Pre-chat survey displayed.
  8. LiveChat Pre-chat survey filled in.
  9. LiveChat Post-chat survey displayed.
  10. LiveChat Post-chat survey filled in.

Additionally, you get the information about who contacted you via chat (their name and email).

InstallationLink icon

Follow these steps to get the integration for your LiveChat:

  1. Log in to LiveChat.
  2. Access the Mixpanel integration page and click on the Install application button.
  3. Click on Install to finalize.

Installing the Mixpanel integration in LiveChat

Congratulations! From now on, LiveChat-related events will be recorded on your Mixpanel account.

Was this article helpful?

Got it!

Thanks for your feedback.

Thank you!

We’re happy to help.

RELATED ARTICLES

Kissmetrics: Log live chat data

Track various LiveChat-related information using Kissmetrics to learn more about your customer service. Learn how to integrate Kissmetrics with LiveChat.

Read the article

Woopra: Gathering LiveChat-related data

Gather LiveChat-related information in Woopra. This article will guide you step by step on how to integrate both tools and use newly added triggers actions.

Read the article

Start using LiveChat now!

Free 14-day trial Team plan features No credit card required

Still not convinced? Discover all LiveChat features

Discover text| products: