Help and support

Resources that will teach you everything about LiveChat.

Set up live chat for website

by Jacob Firuta

Getting started with LiveChat is a simple process that doesn’t require much of your time. Follow the guidelines below to get it up and running within minutes.

If you need help implementing or staffing your live chat on website, be sure to check out our Experts page.

Installation

To start off, you need to create a LiveChat license.

After that you will be redirected to a web page with the LiveChat code. Here, you can choose to implement LiveChat on the website on your own or send the instructions to your webmaster.

Installing the live chat html code on website

If you choose to do it yourself, you need to copy the code.

Paste the code right before the ‹/body› tags of your pages.

If you don’t have the time to install the html code now, you can get it later from the LiveChat code section.

Remember that we are here for you! If you happen to have any problems, simply click on the Chat now button at the bottom right portion of the screen. Our support team is ready to aid you.

Next, go to your website to check if everything is working correctly.

If you see a chat window in the bottom right portion of the page, you have successfully installed LiveChat code on your website!

We have a bunch of plugins ready for the most popular content management systems. If you are a WordPress, Joomla or Drupal user, you can complete the installation process by installing LiveChat plugin on your website or platform. To get a plugin for these and other platforms, please visit our Addons page.

What’s next?

You can receive your support emails as tickets by setting up email forwarding. This allows you to handle all your support activities from one place.

Our Knowledge base is a rich source of information that will help you create the best service possible. You will learn how to utilize your newly acquired tool to its fullest potential.

We have also prepared a dedicated resource for all live chat agents. Agent’s Handbook will guide reps through basic LiveChat functions and give a selection of good customer service practices.

You can also start with an article that will help you choose one of our applications or an article that will teach you how to get more chats with your customers.

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