Set up live chat for website
Getting started with LiveChat is a simple process that doesn’t require much of your time. Follow the guidelines below to get it up and running within minutes.
To start off, you need to create a LiveChat license.
After that you will be redirected to a web page with the LiveChat code. Here, you can choose to implement LiveChat on the website on your own or send the instructions to your webmaster.
If you choose to do it yourself, you need to copy the code.
Paste the code right before the ‹/body› tags of your pages.
If you don’t have the time to install the html code now, you can get it later from the LiveChat code section.
Next, go to your website to check if everything is working correctly.
If you see a chat window in the bottom right portion of the page, you have successfully installed LiveChat code on your website!
You can receive your support emails as tickets by setting up email forwarding. This allows you to handle all your support activities from one place.
Our Knowledge base is a rich source of information that will help you create the best service possible. You will learn how to utilize your newly acquired tool to its fullest potential.
We have also prepared a dedicated resource for all live chat agents. Agent’s Handbook will guide reps through basic LiveChat functions and give a selection of good customer service practices.