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Adobe Experience Manager

Glamorize your site by integrating Adobe Experience Manager with LiveChat. Deliver prime customer service and gain customer loyalty thanks to unbroken support.

About

What is Adobe Experience Manager?

Adobe Experience Manager is a cloud-based content management system. It’s aimed primarily at medium and large businesses and helps to engage customers as well as provide personalized and consistent experience across various channels (in-store, mobile, social, desktops, etc.).
The great advantage is that with this software you can manage multiple sites in different languages from a single place. It provides a wide variety of tools that help to drive traffic to your site. The AEM system lets you make use of plenty of ready-made templates, create CTAs with tracking, personalize your campaigns as well as access and update all your digital content whenever you want to.
Thanks to AEM Forms, you can easily create interactive forms and personalized documents that will facilitate onboarding and communication with your clients. What’s more, using AEM Communities you can create forums and user groups that will help you stay in touch with customers. With AEM assets, you can handily manage and distribute your digital content like images or videos across many channels.
The Adobe Campaign integration facilitates managing email templates and helps you lead successful email campaigns. On top of that, the solution connects with such products like the Adobe Creative Cloud, the Marketing Cloud, Microsoft Dynamics or Salesforce.
In addition, you can connect Adobe Experience Manager with other 3rd party services using its API. Adobe CMS provides also hosting and delivers multi-language customer support.

Benefits

The benefits of using LiveChat with Adobe Experience Manager

Offer your help the fastest possible way

LiveChat is equipped with a set of chat tools like canned responses or message sneak-peeks that let you reply to customer queries much faster. All in all, the app allows you to help more clients in one go and save your precious time simultaneously!

Gain customer loyalty

Handy chat tools and information about customers let you provide fast and personalized help. With tailored and efficient service, you can enhance customer trust and earn more thanks to a larger group of regular customers.

High standard security

LiveChat has already been used by plenty of enterprise companies and proved itself to be a safe solution. The app takes care of all your data, from customer information, chats to mails and keeps it within the app. You can bet your bottom dollar that LiveChat won’t let you down.

Features

What useful features does LiveChat provide for Adobe Experience Manager users?

Keep your ear to the ground

Knowing customers’ needs may turn your business around. Thanks to LiveChat, you can easily find out what customers think about your business and services. Chat surveys allow you to ask specific questions and let clients leave their suggestions. If they are satisfied with your assistance, they can rate you with a “thumb up” and a “thumb down” if they find it disappointing. All in all, LiveChat will help you monitor customer satisfaction and bring more pleased customers to this world.

Organize your work

LiveChat lets you create agent accounts and assign them to different groups. Lead your customers straight to the right person and spare them waiting for adequate help. On top of that, thanks to a supervising feature, you have complete control of chats. Covertly participate in conversations and whisper advice to new agents without leaving your place!

Speed up your work

The LiveChat integration offers you a broad range of chat tools that take a fresh turn on agents’ work. Thanks to canned responses and message sneak-peeks, customer queries can be answered faster than ever before. Systematize all your chats using a tagging feature and never lose any vital contact again. Beyond this, the app gives agents a substantial insight into customer profiles providing essential information about their shopping activities or location.

Support

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