IBM WebSphere Portal

What is IBM WebSphere Portal?

IBM WebSphere Portal is enterprise software that allows building websites and applications using IBM Java-based tools. Basically, it’s a collection of different programs that help to provide personalized, social, and consistent brand experience via various channels. To add to this, the solution lowers operational expenses thanks to the open architecture as well as increases the number of visitor responses.
The software has a complex but intuitive interface. It supports many languages and integrates with IBM Watson Content Hub that offers access to cloud-based content management. Also, it gives you full control of all your pages. You can easily carry out all activities that are needed in an application environment (integration, customization, etc.). The site toolbar's features let you organize and apply new business designs. What’s more, the software provides website templates, a built-in search engine, and site management tools like for instance configuration wizard. It offers user as well as group administration and equips you with proper tools that facilitate this task.
IBM WebSphere Portal enables you to integrate cloud as well as cognitive services with your websites. Developers can make use of an open API to extend its capabilities.

The benefits of using LiveChat with IBM WebSphere Portal

High standard security

LiveChat has already been used by plenty of enterprise companies and proved itself to be a safe solution. The app takes care of all your data, from customer information, chats to mails and keeps it within the app. You can bet your bottom dollar that LiveChat won’t let you down.

Engage customer proactively

Send visitors personalized invitations and offer help whenever it’s needed. LiveChat will let you engage your customers in a conversation and convert them into happy clients. Just chat with them, advise and provide recommendations to see how much you can achieve when you give customers your hand.

Answer questions about your products and services

Thanks to LiveChat, customers can contact you even if you are off. Provide continuous support via tickets and make sure customers can always find information about your offers.

What useful features does LiveChat provide for IBM WebSphere Portal users?

Organize your work

LiveChat lets you create agent accounts and assign them to different groups. Lead your customers straight to the right person and spare them waiting for adequate help. On top of that, thanks to a supervising feature, you have complete control of chats. Covertly participate in conversations and whisper advice to new agents without leaving your place!

Chat in different languages

LiveChat delivers 45+ translations that will let you expand your business to foreign markets. Just integrate IBM WebSphere Porta with our app and gain a bunch of new clients. Let the world hear about your business then and there!

Handy chat tools

Integrate IBM WebSphere Portal with LiveChat and gain a set of useful chat tools. See what your visitors are writing before they send a message thanks to message sneak-peeks. Apply canned responses and start answering questions with the speed of light. Also, thanks to LiveChat, you will never lose any important contact again. Just tag every chat with a particular name and the app will keep them in the perfect order. On top of that, you will have full insight into customers’ shopping activities. Tailor your help with LiveChat and eventually, close more deals.