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Odoo

Add LiveChat to your Odoo website and provide unique customer service via a beautiful chat widget. Deliver continuous support and boost satisfaction rates thanks to rapid problem-solving.

About

What is Odoo?

Odoo it’s a cloud-based, open source website builder. It helps to create professionally-looking websites and manage online operations. Generally, it’s a complex solution that can replace many other tools. However, it doesn’t mean that it’s targeted only at programmers. Thanks to its intuitive interface and a drag&drop editor you can quickly build and develop your site. The solution supports 23 languages and allows you to edit your content from any place in the world.
What's more, Odoo software can smoothly handle plenty of activities - inventory management, CRM, sales, reporting, accounting, etc. It’s integrated with an e-commerce platform as well. The program lets you organize your shop the way you want to - add attributes of products, different sizes, and colors. It can boost your site‘s exposure and foster up/cross-selling by proposing products that are relevant to clients' interests. The solution lets you automate sending invoices. Also, you can integrate it with Amazon and eBay to reach more potential customers. Simply speaking, Odoo will integrate your products, prices, and orders.
On top of that, the tool is very customer-friendly. Your clients can make use of explicit instructions that guide them through the checkout process. Clients can also track pending shipments.
Moreover, you can add new features and extend Odoo's performance. You want to place call to actions, or have your blog - that’s not a problem. The tool can support your email marketing too.
When it comes to payments, the software supports plenty of gateways (PayPal, Stripe, Buckaroo). You can also set automatic follow-ups with customers who forgot to pay. When it’s not enough, you're also allowed to extend Odoo’s functionalities. Just connect it with available applications. If you are a bit skilled in coding, you may take advantage of its API.

Benefits

The benefits of using LiveChat with Odoo

Analyze your performance with LiveChat

Our app lets you easily check the productivity of your agents. Learn how much time they need to solve cases or how many deals they close thanks to chatting. What’s more, LiveChat enables you to gather feedback from customers and helps you find out what they think about your support activities.

Offer unbroken support

LiveChat helps you to serve clients and catch leads even when you log of the app. Thanks to a ticket form displayed on your website after-hours, visitors can leave their questions and emails. You can contact them as soon as you go back to work again and use the sale opportunity.

Cut your costs

LiveChat offers a native integration with BotEngine, a chatbot building platform. Such a bot can successfully answer the most popular questions and offer help 24/7. What’s more, thanks to the deployment of AI, you can save a lot of money that would normally be spent on hiring and training staff.

Features

What useful features does LiveChat provide for Odoo users?

Manage your teams like a pro

LiveChat arms you up with a set of managerial tools. You can create a limitless number of agent accounts and divide them into groups that handle particular cases. Thanks to organized structure, customers will quickly find their way to right people and get answers much faster. In addition, our tool lets you supervise work. Take part in chats and whisper advice to infant agents from every place.

Get social

LiveChat allows you to add social media buttons that will let customers fly right off the bat to your social media profiles. Thanks to it, you can increase the number of likes and boost your social media visibility. Gain fame just with a few clicks!

Offer unique customer service

By integrating Odoo with LiveChat, you get a chance to provide constant customer assistance. Engage your visitors proactively and have an actual impact on your sales. It’s up to you whether you prefer sending automated chat invitations or personalized messages. The bottom line is that your clients are assured they can always rely on your help and guidance.

Support

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LiveChat also works with

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