We like to stay fresh!
Manage your agents’ time and change their working hours using the new work scheduler.
Enterprise plan users can directly affect their agents’ working hours by editing their profiles.
You can get more out of your chat window and get instant access to your Highrise and Zendesk visitor information by using our updated integrations.
Recognize your Highrise contacts when they come to chat and get immediate access to information on those visitors using the Highrise integration.
Look up visitors’ ticketing history straight from the chat window and provide quicker support with the updated Zendesk integration.
Boost your e-mail marketing campaigns using two new newsletter integrations:
Grow your newsletters’ audience and simplify your follow-up activities using the MailChimp app.
Increase your newsletters’ reach and gain new leads using the Campaign Monitor integration.
The Integrations section has received a complete facelift. Check out the new revamped Integrations section’s look and see what kind of integrations we have in stock.
In other news, you can now remotely sign out agents in the Agents section of the application.
Additionally, a new metric is now available in the reports section. Queue waiting times will inform you how long your visitors have to wait in a queue before a chat.
Gather valuable, live chat related data using our Google Analytics integration.
Learn what kind of information can be stored and how to set up the Google Analytics integration.