We like to stay fresh!
You can now start using the Chats section in the new and improved look.
The new chat list now stores ongoing, queued and supervised chats for easier access. It’s also capable of handling more than six chats at a time.
Smaller changes include a clean look and new map for the Customer details section.
If you’d like, you can go back to the old look at any time using the switch in your profile menu.
Check out our latest post on the Chats section to find out more about these changes.
Expand the number of channels used to communicate with your customers! Messenger for LiveChat is now live, giving you the opportunity to link your Facebook page with LiveChat.
Messenger for LiveChat: so what does it offer?
The integration is pretty simple. With the use of it, you can link your Facebook Page with LiveChat and reply to your fans without switching your app to Messenger.
Whenever your agents accept chats, each new conversation started on Facebook page will be automatically transferred to LiveChat. And all of that for only $10 per month!
Messenger for LiveChat: so how to get it going?
You can enable the integration right in LiveChat’s Marketplace, by visiting the Apps section.
And as always, don’t hesitate to leave us a comment below. We would love to hear your thoughts about the Messenger integration.
Running your Easy Digital Downloads and looking for a way to create an exceptional customer service? Look no more – LiveChat for Easy Digital Downloads is here!
LiveChat for Easy Digital Downloads: What does it offer?
LiveChat for EDD gives you all the right tools to create the exceptional help center for your customers – and more!
Targeting your customers’ exact needs is no longer a problem. Now you can see the exact value of their cart and what products are they interested in. And all of that straight during a chat!
Show me how it works!
Click here to check out our official EDD integration guide. And, as always, we love to hear from you so don’t hesitate to leave us a comment in a section below!
You can now use our Knowledge Base integration to build a public Help Center for your customers!
Help Center: what does it offer?
With our Help Center you can create an exceptional help desk and adjust it to your needs, by being able to:
- customize the URL, logo, colors, and headline of your help page;
- integrate with Google Analytics;
- decide which articles should be public.
Check out our official page that will help you start off with your own! Also, stay tuned for additional features like:
- AI-powered article suggestions;
- quick and convenient add to reply button;
and much more!
The whole new way of customizing your chat window is here! LiveChat introduces Chat Widget Themes: a brand new section of LiveChat Marketplace, where you will find all the right tools to make your chat look better than ever before!
Chat Widget Themes: what it’s all about?
You access the Chat Widget Themes section by simply going to LiveChat Marketplace. There you will find our brand new Chat Widget Themes section.
See which theme will be the best for you and, with just a click, install it on your LiveChat. What’s more, if you’re feeling a little adventurous, you can create your own theme based on our detailed documentation!
Start a screen sharing session with your customers whenever they require technical assistance or would like to show you how to recreate a tricky issue. LiveChat Join me integration is here!
LiveChat Join me integration: how does it work?
With Join.me integration, you can invite your customers to a screen sharing session straight during a chat!
After sending the invitation, we will ask your customer to accept it. Clicking on Allow button available in his chat window will start a download of the Join.me application.
Installing the app will automatically initiate a screen sharing session with your customer. To take control of your customer’s screen, simply click on the link that we generated in your LiveChat app.
And the best part is: Join.me for LiveChat is completely free! Neither you nor your customers will be charged with any additional costs for using the integration.
See how the magic works!
Click here to check out our official Join.me integration guide. Also, don’t forget to leave us a comment down below – we would love to hear from you!
You can now see which chats end with sales thanks to the new Sales Tracker. Add it to your product pages to monitor when a chat leads to a successful checkout.
Whenever a customer makes a purchase after a chat, all the transaction information like order ID or order value will be added to the chat thanks to the Sales Tracker. You can look it up in your Archives or check out the big picture in the new Sales Report.
These will help you see which agents, pages and products bring in the most revenue! Monitor these metrics, make tweaks to your sales funnel and see how much you can improve week over week with the new Sales Tracker.
For more information, head to our Sales Tracker guide.
LiveChat Autopilot integration is here, allowing you to follow-up your customers right after a chat conversation.
Automate your email marketing and close more of your hot leads in the process!
LiveChat Autopilot integration: how does it work?
With Autopilot integration you can now automatically add new contacts to your journeys. To do that, simply tag a chat with your customer and we will do the rest for you.
What’s more, you can specify which tag should trigger a journey in your Autopilot. LiveChat will also equip each of your new contacts with the information gathered from your pre and post-chat surveys.
See how the magic works!
Click here to check out our official Autopilot tutorial. Also, don’t forget to leave a comment below – we would love to hear from you!
LiveChat Knowledge Base is here, giving you the possibility to create your internal knowledge base and access it straight during a chat!
Give your agents the possibility to use the Knowledge Base whenever they stumble across difficult questions from your customers. And all of that without leaving your LiveChat app!
So how does LiveChat Knowledge Base work?
It’s quite simple! All you have to do is to install the integration and add your first article. What’s important, both of them can be done without leaving your LiveChat app – it’s that easy!
But there’s more! Out of the box, we provide you with a series of articles, guiding you through both: installation process and your Knowledge Base management. Click here to check them out!
What else should I know?
The integration is currently in beta, and you can test it for free until the end of 2017. Don’t worry though – we can confirm that it is stable.
What’s more, we are planning to extend the Knowledge Base’s functionality with some exciting new features, so stay tuned for more updates!
A whole new way to customize your LiveChat is now available! The Apps Marketplace gives you the option to choose which custom features, additions and integrations you want to add to your LiveChat.
Right now, Owners and Administrators can use the Marketplace to pick and choose from all of LiveChat’s integrations with various 3rd party tools but more options are coming!
Make sure to check out the Apps Marketplace yourself.
In other news, we’ve also added better notifications for the number of new tickets and the number of online visitors. They now both look like the notification for the number of chats which is a lot clearer and easier to read.