We like to stay fresh!
Making your chat stand out is one of the best ways to get more leads. That’s why we are introducing our new eye-catchers!
To use them, simply visit the Eye-catcher section of your LiveChat and browse through our extensive gallery. What’s more, you can upload your own eye-catcher, making sure that the chat will become one with your website’s layout!
We are introducing two new metrics:
- Total ratings;
- Average first response time.
You can now inform your customers how efficient your Customer Service is and how satisfied your customers are. Also, it’s a first time ever when we are introducing average first response time metrics for customers who are not using our Enterprise plan.
Not only that, you can now divide your Quality Page by department, just as you can do with your LiveChat – including translating your page based on your account’s settings.
When updating our Quality Badge, we wanted it to match your website’s layout – that is why we are introducing new themes for your badge.
We have tweaked the rules granting the Quality Badge as well. From now on, all that it takes is to have at least 10 chats with the overall satisfaction of 70%. We are introducing a star system as well, allowing you to bump the score represented on a badge.
We hope that you will like our updated features! Also, click here to read a full stack article, describing our Quality Badge and Quality Page in detail.
Don’t hesitate to start a chat with us – we are available 24/7/365!
LiveChat for PrestaShop is here – completely redesigned and better than ever!
Close more deals by targeting your customers’ exact needs!
With our redesigned integration, you can now see products and the total value of your customers’ carts.
With that in mind, imagine how easily you can target your customers’ needs, providing them with the quality support that we all except in case of having any questions.
Save time on implementation and dedicate it to Customer Service!
With this release, we made sure that you can implement LiveChat with just a few clicks. What’s more, without editing LiveChat’s code, you can now switch on and off options like:
- Hiding chat window on the mobile version of your store;
- Disabling the chat window sounds for your customers.
All of that with just a click of a button!
You can now close even more sales and save even more time with our updated HubSpot integration! Grow a full-blown Sales team and work even smarter than before!
Add chat transcripts and manage your Notes!
You can already view and add new Contacts to your HubSpot, without leaving your LiveChat application. To make your work-flow even smoother, you can now save a chat transcript as a note and attach it directly to your contact.
What’s more, you can use the updated integration to Edit or Delete your note, if you feel like something needs to be changed.
Click here to check out our updated HubSpot tutorial and see how easy it is to use our integration. Also, don’t hesitate to leave us feedback at firstname.lastname@example.org – we will truly appreciate it!
You will now get a warning whenever a visitor tries to share a file with you that could be a potential security threat. This includes all MIME type files that could hurt your computer.
Be more secure
You can get access to the file regardless of the warning by clicking on the Get access button. Otherwise, the file will remain locked and no agent will be able to access it accidentally, neither in chat, nor in the Archives.
Feel free to leave us feedback at email@example.com – we will truly appreciate it!
Targeting your customers’ needs is exactly what gives you a head start over your competition. Now you can achieve that by integrating LiveChat with OpenCart – a free and powerful eCommerce platform!
Target your customers’ exact needs!
See the details of your customers’ cart during a chat or long before that – right on the Visitors section of your LiveChat. Gather the details like:
- Cart value
- Product link
- Product details
and use this opportunity to close more deals by providing your customers with the offer that will target their exact needs!
Click here to check out our official OpenCart tutorial and see how easy it is to add LiveChat to your OpenCart store. And, as we always love hearing from you, don’t forget to leave us feedback at firstname.lastname@example.org – we will truly appreciate it!
Awesome customer service gives you a head start over your competition. Start promoting it with your new Quality Page and Quality Badge. Show that your Support Team is better than others!
Enter the new Quality Badge category, available under the Installation section, and publish your Quality Page.
That will allow you to take care of two things – you can share your Quality Page on Social Media, like Facebook or Twitter, and use it as both:
- Your team’s benchmark;
- Your chat link.
Combine these features to create a landing page your customers can trust. And what’s a better way to build your customer’s loyalty?
Under the Quality Badge category, you will also find the code for your new Badge.
From there, you can copy the Quality Badge’s code and add it to your website. Show your customers that you are a true Customer Support Champion!
We hope that you will like our new feature! At email@example.com, you can let us know if you have any thoughts that you would like to share with us.
Also, if you have any additional questions, don’t hesitate to start a chat with us – we are available 24/7!!
Whether running an excellent Customer Support or a full-blown Sales Team, at LiveChat we know that working smart is a great way to improve your team’s results. That is why we are introducing our new native integration – HubSpot!
Close more deals with less work!
HubSpot is a free, #1 CRM solution that allows you to manage your connections without the busywork. With the use of our integration, you can check the information about your customers in real-time. Also, because we like to make your life easier, you can add your customers as Contacts straight from the chat – all of that without the need to leave your LiveChat application!
Click here to check out our official HubSpot tutorial and see how easy it is to use our integration. Also, don’t forget to use the saved time to close more deals or dedicate it to your friends and family! Don’t hesitate to leave us feedback at firstname.lastname@example.org – we will truly appreciate it!
We made a couple of changes to make Goals a bit simpler.
First off, Goals are now available in a new Ecommerce section in your LiveChat settings.
The Goals section itself is now easier to use and gives you a quick access to the associated reports and all chats that ended up with a Goal.
You can use Goals to see how many chats end with a result like getting a sale or customer signing up for your services. Check out the new Goals section and start measuring your LiveChat wins!
At LiveChat, our goal is to provide you with endless possibilities. With over 750+ available Zap integrations, you can connect LiveChat with everyday tools used in your company, like Slack or Google Sheets.
Today, we are introducing a new and more convenient way to use your Zaps.
Use your Zaps more conveniently
From now on, you can use new Zaps without the need to leave your LiveChat application. Simply visit our new Integrate using Zapier tab and choose a Zap from the list. No more switching through tabs when integrating LiveChat with Zapier!
We’ve prepared a tutorial that will guide you through all available Zaps. Click here to check it out and start using your LiveChat in a way you have never imagined!