We like to stay fresh!
We’ve moved things around for easier navigation. Greetings, Eye-catcher and Chat buttons are now grouped in one handy category. Since they all boost customer engagement, we called the category… Engagements. The features themselves have not changed, they’re just easier to find and use.
URL rules is another feature that changed. It’s embarrassing, but even our developers found it too hard to use. With that in mind, we’ve redesigned the experience by removing technical jargon and making the darn thing look sexy. The only thing that didn’t change is the functionality. You can still use URL rules to route chats to specific groups of agents or play with the look of your chat window on different pages. Learn more…