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Livechat: Tickets for groups
30 April 2015

Tickets for groups

You can now select entire groups when choosing a ticket assignee. Thanks to the tickets for groups feature, you don’t have to check if a particular agent is a member of the group you want to select.

When a ticket is selected, the ticket will be only visible for the members of the group as an Unassigned ticket.

LiveChat tickets for groups
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